Excellent
Based on 174 reviews
Superior Cruise & Travel4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Superior Cruise & Travel has been helping people save money and travel the world since 2000. Our expert travel agents are conveniently located throughout the US in larger metropolitan cities like Boston, Dallas, Miami, and New York will assist with any and all travel planning no matter the situation. Whether planning a family trip to Disney, a destination honeymoon getaway, or a weekend trip to Vegas; Superior Cruise & Travel will find the best travel deals possible. Backed by our price match guarantee, we offer a variety of all inclusive cruises and luxury vacation packages at affordable rates; usually beating any competitors price by $100 on average. In addition, we are the only top travel agency that offers payment plan options with low deposits and no additional service fees. Our numerous online 5 star reviews, A+ BBB rating, and loyal customer base is what makes us proud providers in the travel industry. Visit superiorcruiseandtravel.com for more info.
Superior Cruise & Travel (superiorcruiseandtravel.com) has 174 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
174 approved reviews, newest moderated first
Sue and K.
Fred was helpful and accessible. Mark was a good backup. We have not been on our trip yet.
Reply from Superior Cruise & TravelSep 20, 2018
Thanks Sue & Ken, for your review we look forward to making sure your experience is one to remember, have an outstanding vacation and please call us with anything in the future.
Karin
been dealing with this company for years first couple years everything went smoothly then my regular agent left and got hand to someone new..I reached out since I was trying to decide weather to go to Hawaii or Disney in California gave the new gentleman all my information he said flight schedule were not up yet and he would contact me with more info needles to say we did not have our family vacation due to he never reached back out our answer my email... kind of worried about trying to schedule next summer vacation I will have to find new travel agency
Reply from Superior Cruise & TravelSep 20, 2018
Hi Karin, Please let us know who it was you were dealing with as this is not the norm, we would love to try to earn your business back and would provide a future credit please reach out to management so we can make this happen.
Dawn
I would rate this lower, except that the planning of the trip was great. Looking back, I guess it was because they were getting my money. After the money was received and the trip was in progress, that was when the helpfulness vanished. On a trip to Hawaii, me, my husband, and my 16 year old daughter had to share a queen size bed for 4 days. When I called my travel agent about this, I was told it would be corrected, and we should not have to sleep 3 to a bed. It never was. We had to call our next destination to correct it ourselves. I would never use them again.
Reply from Superior Cruise & TravelSep 20, 2018
Dawn, So sorry about your experience and we hope you will give us another chance in the future. Please consider using us again so we can make it up to you and we will be sure to offer you a discount towards your future trip.
Peggie
In 2010, we bought our first house and received an $8,000 tax refund. We decided to use $3,000 of it to go on our first vacation. I put tens of hours in pouring over hotels and flights and locations on the Hawaiian islands, auto rentals, etc. After getting what was the best prices on overything that was possible online, I researched a reputable travel agency to see if they could get exactly what I had worked so hard to find, but cheaper. I told them that if they could get exactly what I wanted and save me money, I would go through them. Not only did they save me about $500, they also got the room at an incentive price, which included full breakfast every day. Everything down to having the car rental ready for us. We had the best vacation we have ever enjoyed since Aruba at a 5 star resort (the Fairmont Orchid - MOST AMAZING RESORT EVER) on the Big Island, free breakfast every day, and a rental car. It was amazing. As soon as we can afford a family vacation, we are taking the kids and will be using them again.
Reply from Superior Cruise & TravelSep 20, 2018
Peggie, Very glad to hear that you had a great vacation, keep us posted when your ready to travel to that next great location :)
Keeli
Daniel was great to work with. He was helpful and accommodating. I am looking forward to our trip!
Reply from Superior Cruise & TravelSep 20, 2018
Keeli, Thanks for letting us know how your experience was with Daniel, if you need anything please let us know.
Paul P.
I would recommend this company to anyone very friendly people and u will get a good deal on your vacation
Reply from Superior Cruise & TravelSep 20, 2018
Paul, Thank you for the outstanding review we are so happy you enjoyed your vacation.
Alicia H from T.
I am so glad you guys sent this to me so that I could show my gratitude for your help with my trip! It was last minute and my first time flying my family of 6 altogether for a vacation. I travel often but my accommodations are normally taken care of. This experience was awesome, our hotel was perfect, the bay side view, the price, everything! 5 stars from me fa sho!!! Thanks so much!
Reply from Superior Cruise & TravelSep 20, 2018
Hi Alicia, Thank you for taking the time to leave us a kind review we appreciate it and look forward to your next great adventure :)
George
Our trips have always been right on the mark. Air, hotels, tours all exactly what we asked for. They have planned our trips to London, Paris, Ireland, Scotland and point in between! Our "go-go" resource!
Reply from Superior Cruise & TravelSep 20, 2018
George, We will pass your remarks on about Mark to his supervisor, we are glad he took good care of you guys please remember if you need anything in the future let us know.
