Superior SeatingReviews of superiorseating.com

Reply from Superior SeatingJun 11, 2024

We sincerely apologize for the inconvenience caused by the delivery issue. It is our standard practice for drivers to contact the designated person before delivery, and we regret that this did not happen in your case. We understand the frustration and inconvenience this has caused both you and your customer. Your feedback is invaluable, and we are committed to improving our service. Thank you for bringing this to our attention, and we apologize for any distress this has caused.

Reply from Superior SeatingJun 14, 2018

Dear David, Thank you for your feedback - we appreciate you taking the time to write this review. We always address the delivery issues in a timely manner and do our best to resolve any situation. Once the order leaves our warehouse, it is virtually impossible to assess the exact delivery day and time on our end, considering the transit time from NJ to California. All of our orders are delivered by appointment only. While en route, we do encourage our customers to track their shipment (the tracking is provided via email to for each and every order). Alternatively, we are always happy to track the order for you if you call us and request help with your order tracking. At times, unfortunately, and not up to us, the orders get delayed by the shipper. This may be for variety of reasons - in your case, the second part of the shipment was delivered at a later day. We have followed up with you continuously through the process and escalated the issue with the shipping company. These inquiries do take time to resolve. We sincerely hope that you are enjoying your outdoor furniture and we wish you much success in your business. Sincerely, Superior Seating