Dmitri
Some issues
The PC looks good, hopefully it will be stable and last long. I gave four stars because of two issues: 1. There was neither my name nor phone number on the address label; the box was just left at the doors of the building. There was no way to understand who should be notified about the delivery; 2. I chose Ubuntu as an OS. A note came with the PC with a user and root passwords, but the root password was actually never set and, of course, did not work.
Reply from SuperLogicsSep 13, 2023
Hi Dmitri, Thank you for taking the time to leave feedback for us. 1. My apologies for the missed name on the shipping label. We had a order entry oversight and missed that. We have taken internal corrective action to reduce the chances of that happening again. I'm glad the computer made it to you and apologize for the inconvenience that may have caused. 2. You are referring to a sheet that contains Linux login information that we include with every Linux build. The root password on this paper is supposed to be the password for sudo or "superuser do," which is also technically root. It sounds like you assumed it to be a root user password which cannot be set up at launch and it's up to you to set up. But we met about it and could understand the confusion. We acted on this opportunity for improvement and updated our password sheet wording from root to sudo password so going forward there will be no misunderstanding. Thank you again for the feedback and helping us improve our procedures and communications, Matt M