Average
Based on 628 reviews
Sur La Table3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
628 approved reviews, newest moderated first
Andrew E.
Illness rescheduling resolved quickly,
Reply from Sur La TableAug 21, 2022
Andrew, I hope you are feeling better and have a speedy recovery. Thank you for the 5 star review !
Kelly
Had an issue with a delivered product and Daemon took care of it quickly!! I appreciate his help and support! Great customer service!
Reply from Sur La TableAug 21, 2022
Kelly, I am so happy we were able to handle your request quickly with the help of Daemon ! Thank you for shopping with us.
Joan
Adrian provided polite and thorough information re: the status of an on-line order. I always feel like SLT takes good care of the customer!
Reply from Sur La TableAug 18, 2022
Joan, We are so glad you enjoyed your interaction with Adrian ! We appreciate you being a loyal customer. !
Michelle L.
Thank you Chris for helping me out today. I needed to cancel the reservation I made for this weekend and you made the process completely painless. Appreciate you!
Reply from Sur La TableAug 18, 2022
Michelle, Glad you were able to cancel your reservation with help from Chris ! We look forward to seeing you in our Culinary classes in the future!
BWoo
Aldo was most helpful in solving my issue. Very professional
Reply from Sur La TableAug 18, 2022
Bwoo, Thank you so much for the five star review !! We are happy Aldo could assist you with your issue !
Jane
I had an issue with shipping charge. Heidi was very patient & understanding - she listened to me calmly and with empathy. I'm grateful she was able to adjust my shipping charge but I'm MOST grateful for the high quality customer service. Sur La Table - and Heidi herself - truly care about the customers. I'm very happy!
Reply from Sur La TableAug 17, 2022
Hi Jane, thank you for sharing your experiences on your call to customer service. We appreciate hearing from our customers. Thank you for choosing Sur La Table
Toni H.
I purchased an item online. I needed to return the item for a refund. Rep said they would send me a label for return of the item. The rep implied as though all I had to do is place the label on the box and they would pic it up. Went out of town for a few weeks for work and found the item at my office still there. When I called about the item AND EXPLAINED TO THE REP IS WAS A MISCOMMUNICATION the rep was not helpful at all.
Reply from Sur La TableAug 16, 2022
Hi Toni, we are very sorry to hear of your experience and are here to help. So we can assist, please provide your order number and contact information in the request Trustpilot will send you. A member of our team will be in touch.
Jill R.
I ordered an item from them and an incorrect item was delivered. I was told they would not ship the correct item until I returned the wrong item which is ridiculous. No major retailer does this. The day the order arrived I was headed out of town for vacation and would not be able to get to a UPS location before I left. Which meant I would have to wait a week until I returned, then however long return shipping takes and then the shipping time for the correct item. How long am I supposed to wait to get my correct order? The woman I spoke to on the phone didn't care. It took 4 days to get a response to my follow up email. I've been slightly more successful with Twitter DMs but still the communication is terrible. Will not shop with them again due to terrible customer service and the hassle of getting them to correct their mistakes.
Reply from Sur La TableAug 17, 2022
Hi Jill, We are very sorry to hear that your order was not delivered correctly. A member of our team will contact you by close of business on Wednesday 8/17/22
