KobyK
Shipping issue, but refund was provided
Seems like they use a little less known courier to ship to AUS, and my package got stuck. I haven’t received it even after four weeks... However they did issue me a refund which I appreciate. Hopefully they can use a more reliable courier for AUS orders.
Reply from SwaddleAnAug 21, 2026
Hi KobyK, we’re truly sorry to hear about your experience, especially since the delayed delivery affected your family photoshoot. We’re a small American-Vietnamese business, and our business and shipping information, including shipping details, are clearly provided on our website and in the order information. We sincerely apologize if the shipping information was overlooked and for any inconvenience this caused. We’d really appreciate the opportunity to look into your order and find a suitable solution. Please send us a direct message with your order details, and our team will be happy to assist you personally.



