Poor
Based on 74 reviews
Sweethome2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sweethome is a global online bathroom accessories and home decor products retailer, connecting the world's top design, production, logistics, warehousing, and other supply chain links, with the lowest production costs, the pursuit of high-quality, high-end products. Since its inception, the company has been adhering to the concept of "making your life sweet", and its products are mainly sold to the United States, Canada, Australia, the United Kingdom, Germany and other countries and regions.
Sweethome (sweethome247.com) has 74 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
74 approved reviews, newest moderated first
Spiro
Bought an expensive tap set and the paint has started to flake off on the base. They are not corresponding or taking any action even though it is only 4 months into a 1 year warranty. I do not recommend this product especially with expensive plumbing installation. Poor
Melissa S.
Purchased 2 of the contemporary faucets in Nov 24. One of the valve stems broke off, leaving it useless. Correspondence with Sweethome247 was started in Dec24 for replacement or purchase of valve core. Excuses including Chinese new Year then finally no response continue as of April 23/25. I have since purchased a new faucet at full price to scavage the part.
Peter H.
This company is such a fraud! Be aware before parting from your hard earned cash! Website looks very good and they show their products well but the consumer service and warranty is non existent. If you want to buy they talk to you, if you bring problems they ghost you. It’s a distributor in CA shipping in Chinese goods. The contact doesn’t give a phone number or a name and only helps if it’s sales. Do not trust this company! My shower failed in 3yrs and they don’t care!!
Camara C.
I purchased the Three Ways Kitchen Faucets Pull Out Filter Tap for Kitchen Sink in 2022. It worked very well until about a month ago when it began leaking water. I paid a plumber to inspect the leak who informed me that the leak was coming from the internals of the product and the entire faucet would need to be replaced. He informed me that it should be under warranty. This product advertises a limited lifetime warranty (residential). I have been trying to get in touch with the company over the past month. I have tried via several phone calls and emails. No one ever answers the phone when I call and there is no way to leave a voicemail. I have sent several emails to all email addresses provided on the website and have received no response. This company does not honor their warranties.
Pookie
I talk to Eric about the faucet fading and stop worrying he pretending that he didn't get my order and paid with PayPal and send the information never respond back and it says warranty. I have many emails and texts and phone calling i did and now they want respond back only respond few times. Please stop this fraudulent company
Jorn J.
It's now been more than two weeks with nothing being resolved. (read last review) Don't buy from Sweethome!
lisrcks K.
This company is a rip off, shop elsewhere I paid $323.98 for my order and I refunded the items in a timely manner after finding out they were too big for my sink and my refund amount was $215.98 so they charged me $108 to return the item that was shipped free and I had to pay for the shipping via ups, so why did they rob me of $108?
Gary
I purchased all of my bathroom products from sweethome, including faucets and shower sets, and was very pleased with all aspects of the transaction. The phone service staff was knowledgeable and courteous, the merchandise was received promptly, and the return policy was excellent.
