Poor
Based on 74 reviews
Sweethome2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sweethome is a global online bathroom accessories and home decor products retailer, connecting the world's top design, production, logistics, warehousing, and other supply chain links, with the lowest production costs, the pursuit of high-quality, high-end products. Since its inception, the company has been adhering to the concept of "making your life sweet", and its products are mainly sold to the United States, Canada, Australia, the United Kingdom, Germany and other countries and regions.
Sweethome (sweethome247.com) has 74 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
74 approved reviews, newest moderated first
Linda L.
We purchased our shower set and two basin taps from SWeethome247. Each purchased was easy and fairly priced. But what we like most about it is the excellent customer service! When we had an issue with the quality of the furniture, we got a response and resolution right away. I was very impressed with the great customer service provided by this company. We will be purchasing bathroom products from here again soon.
Javier C.
Totally scammer. Run as fast as you can from them.
Joseph G.
This people are scammers. I purchased the faucet which would not fit as the frame was hitting on the backslash. Tried to return it and had to pay the return shipping then was told once they received it I would get the refund. I waited to see the refund to my PayPal account in which it didn't come. Sent an email asking about refund. They then sent me what seemed a standard refund email so I figured the money was sent to my PayPal. However They must could on people not checking PayPal and assuming the money was refunded. It almost worked on me untill I remembered I had received the email from PayPal only the one from sweethome. I sent them another email and contacted them through the site. They sent me a message saying very sorry we'll get this handled. Then again weeks goes by no money. I try to call and the number is busy. I had to send paypal a dispute to get my money. My hope is paypal can help put them out of business. these are losers who do not belong in this country. They send you products made in China or Korea and it is painted with auto paint which I'm sure is not safe for indoors. Buyer beware. Let's put these scammer in thier place folks.
Elaine T.
DO NOT USE THIS COMPANY! THE MERCHANDISE IS CHEAPLY MADE AND SENT WITH MISSING PARTS. CALLS, AND EMAILS GO UNANSWERED AND RETURNED MERCHANDISE A WAS NEVER REFUNDED SO I'M OUT $150.00 DOLLARS. YOU HAVE BEEN WARNED!
customer
We received the product and found a scratch on the product, we emailed Sweethome right away and to my surprise they sent me another replacement right away, it was so fast, thanks to the customer service staff, it was very much appreciated.
Carl B.
The bathroom shower system is exactly what we wanted. It exceeded our expectations. Now we are looking for another shower for our upstairs bathroom and Sweethome has so many amazing taps that we are having a hard time making a choice.
Trevor J.
I was very pleased with the way the customer service agent handled the problem I reported. I had a warranty on my product, but after 6-7 months of use, the product developed a problem. We contacted customer service according to the website contact information, the product has a one year warranty on the spool and a 5 year warranty on the rest, the customer service representative and I explored several options and the customer service agent paid me back for the full cost of the product and the warranty. While I may not have been happy with the quality of the product, they did their best to resolve the issue and they were very friendly. The product is actually still very good and I would still buy from them again.
Ir S.
in 2022 in October we purchased from this company, waterfalls shower. It's a horrible service. This guy was argue with me , he does not speak English he only communicate with you through Google translate. We requested label to return. He never sent it us.. Additional to that that shower was sent with the already rusted cartridges and it's flooded our house. We have four reports from plumbers, restoration company, and remediation company, did the cartridges were rusted? It's a brain your shower unit with a plastic rusted metal inside the cartridges.. Requested the money for return he never returned, I file dispute with Chase. Chase made us liable for shower, Lately chase does not investigate anything, it's became a third country dispute department, with a horrible service. We were with chase for 25 years and after dispute and lawsuit they closed all our business and checking accounts.. It's took us 12 months to get money back, through the court. Court had a judgment against Chase.. 12 months later, my company, sales department purchase without my knowledge that shower again. When I saw this company came from, I requested the label to send the item back with not even opening. The same guy sent the letter that the money will be refunded within two days. Six days later, no money. Six days later, he responded that last year he remember me, that we had a huge issue with my order and he started interrogate why we purchased again?. I explain to him that the company purchased without my knowledge, and I am returning without opening. Six days later, he refund less money $250. He stated that he's punished me that he had a trouble last year. Please do not buy products from him. He's cartridges in the unit made from plastic. It's gonna floated the house right away.. We installed and we finished remodeled. A week later house was flooded $26,000 was demolished, I will start it from the scratch again. Additional we have to remediate the house we have to take test for asbestos, and that guy is revenging? because we purchased last year shower and because of the last year he had a problem with us now he refunded less money and trying to revenge!. This is Chinese people are scammers they have junk product!! If you wanna have a flood at your house , you can go ahead and order the beautiful product!! The overall we have to pay $185 return label and $250 he did not refund it to us because he revenge it to us from the last year. He is a scammer..
