Sweet Mouthful MixesReviews of sweetmouthfulmixes.com

Was very much looking forward to enjoying various bags purchased. Delivery - fine. But upon closer inspection the sweets looked old and “bashed up” (unsure of how else to describe!). There were some sweets which looked as if they’d been hacked into bits. I’m a bit of a hygiene freak and was making a very close inspection and found fibre hairs in the sweets. I had got carried away and 100% should have read reviews on this company before jumping in headfirst with the social media hype. The dismissive nature of this company’s customer support cemented this 1 star review. Poor product. Even worse customer “care”.

Absolutely unacceptable and disrespectful behavior from their customer service (and this company as a whole). I placed an order almost a month ago now (close to €200). No updates for over a week after payment. Eventually received an email saying items picked were out of stock! We agreed to choose replacements. Then, days passed again, still no shipping information. When I contacted them, they falsely promised I’d get tracking “soon.” Another week went by, still NOTHING. After more follow-ups, they even provided a FAKE tracking number. I had to escalate the issue with PayPal directly for a full refund because they couldn’t be bothered to handle it themselves. This is absolutely predatory behavior. Don’t waste your time or money on Sweetmouthfulmixes. Don’t let your kids get lured in by their video content either, it’s a proven scam.

I ordered 3 weeks ago and am still yet to receive my order. When I first chased, I got told I needed to reselect my choices of sweets even though I’d already had an ‘order shipped’ email. Then I was promised it had been sent out every day for about a week. Then eventually they sad they’d send out a new order, again I got a new tracking number which suspiciously also says Royal Mail were still awaiting the item! I have now chased 3 times for a refund and am being ignored! I will be requesting a chargeback shortly! This is a complete scam of a company!!!

Ordering process was easy and lots of sweets to choose from. Ordered and the following day they emailed to say one of the sweets were out of stock and asked what sweet I would like to replace with which I thought was great. I didn’t see the email until a few days later and they didn’t send until I replied, which again was great. When my order arrived, the chocolate mice had melted all over the sweets and everything was stuck together in big ball. The person I was sharing the box with hates chocolate so, they could eat anything. I like both but not stuck/ melted together. The box wasn’t edible really. I reached out to the company and asked if there was anything they could do. I appreciate this was most likely down to the shipping company but thought a level of customer service would have been a minimum. SweetMouthfulMixes were really empathetic and accommodating at first. They asked how they could make it right. After I replied with my suggestions, they didn’t respond and haven’t done for over a week despite me reaching out again. Shame, really wanted to be a regular customer.

Doesn’t deserve the single star. Ordered sweets 18th June told they were coming 19th, and nothing arrived. Emailed company who responded timely and said would look into delay, but never got back to us. Wrote a review on here and my emails began to receive a reply. Sweets finally arrived 4th July. Quick to take your money even when, it appears, they do not have the stock to sell. Did receive an apology but was then accused of slowing things down as had to wait a few hours for my 11 year old daughter to finish school and choose an alternative sweet. Told the order would then go out the next day as they had had to wait for us ( a couple of hours! , unlike a week that we had with no product!), but they didn’t send the sweets out for a further three days. Total of 2 weeks wait. Then a days delay with Royal Mail. Not surprised when I saw the packaging. Looked suspicious. Asked for compensation which they appeared to feel unreadable as they were now addressing the order issues. Eventually offered a £5 discount but only if I spent £20 with them! I think they must be high on the sweet additives! Disgusting, unprofessional, no customer service, no phone number, rude. Walk away and do not approach this, well what ever it is! Update, daughter just opened package on getting home from school and surprise, surprise no substitute sweet in it, or at least not the one we requested. Got fruit salad sweets instead. Sums the whole experience up! Utterly useless.

They didn't put in 2 sets of sweets we wanted. Didn't inform us that they weren't in stock. So ultimately left very disappointed. If I'd see the terrible reviews I wouldn't have ordered. Super expensive, save some money and buy haribo I won't be buying again

Absolutely great mix, let the dealer choose and they didn't dissapoint, the taste is spot on aswell. So if your a kid or a big kid these sweets are the one !

Don’t waste your money. They sent me a replacement sweet in my 5kg bucket which had pork gelatine in it. As I follow a Halal diet the whole bucket was virtually inedible for me. I asked for a refund or a replacement bucket and they said they’d get back to me but it’s been 2 weeks and they haven’t. I understand i maybe should’ve specified a Halal diet, yet they didn’t ask to replace the sweets. That’s 60 quid wasted. I will happily take this review down if they reply to my email and replace the bucket or refund me.