SwiftqueueReviews of swiftqueue.com

They cancelled my appointment without a reason. Now I can't book a blood test because of a cyber attack; been trying for nearly two weeks. How long does it take to fix a health IT system? The UK is becoming a third world country and they are allowing it.

I would give this service 0 if I could. It’s astonishing that a service that was working ok compared to now has been made worse by this new booking system. I managed to book but received a random email cancellation the day before appointment with no specific reason given. The email was very system driven and impersonal which made me think it was a phishing email. And now the system is down over an apparent hacking attack. At least when one could just walk-in for your blood test appointment, you could arrange it in your own time and be prepared to wait in waiting area. Now it’s a convoluted and backward system that only made things worse. Please scrap it or make it work.

I write because I fear others may come across the similar issues when time is not on our side. Sometimes we need answers quickly or treatment quickly and any delays may be the difference between healing or not. My GP sent me for a Blood Test. I logged into SwiftQueue and booked an appointment from the list THEY provided. However, upon arrival the nurse could not find my details. Because the Hospital did not accept "GP referred" Blood Tests (I never knew that was a thing". The nurse was kind, and suggested that I go to a local Hospital (around the corner) as they had places free for that day. SwiftQueue however would not list that (around the corner) hospital for me to use. This mean't I was unable to get a much needed Blood Test as the hospital could not validate me on their system, nor could they send it back to my GP. The lady taking blood said she had this a few times. So SwiftQueue must be aware. They must be aware that for "GP referrals" only some hospitals will accept you. It should ask if this is a GP referral, it doesn't. I had the administrator of the Hospital help me with the app and she could not find a way to short list the hospitals. In the end I went to the sheet of paper the GP gave me, which had a list of hospitals. Sadly, I have to wait 3 weeks more (5 weeks in total) to get a Blood Test to understand what is wrong with me and to get treatment. An eternity when you are ill and fear the worst. You feel scared. A deep fear unlike anything.

System has been down for over a week in Greenwich and Lewisham for booking due to some ‘cyber attack’ whatever that means. For a society that wants every tiny little thing to go digital they really don’t care about people not being able to book and are not in any rush to fix the situation or provide an alternative means to book appointments and people in hospitals are being turned away by rude staff. If this was any other business this would be costing them serious money and they would have fixed it within 24 hours due to that. But i guess peoples health don’t matter.

Booked online - got confirmation of appointment by text Arrived at Newark hospital told to take a seat in the waiting room. After 1 hour checked back with receptionist- she went into the test area and was told I was not on the system. Walk ins were queuing they were at number 10 - highest number number 55 No chance said the nurse

The booking system is absolutely useless , no wonder people dont cancel appointments , in may alone at nightingale derby 825 never turned up, every time i try to book it comes up wrong details , even yesterday i had to reset my password ! Got the stage now where people just cant be bothered to cancel....even more laughable my wife tried to book ....came up she had the wrong date of birth ...you couldnt make it up , no wonder we are waiting ages for appointments mickey mouse outfit

Booked online for midday. arrived at 11.55, had test, left at 12.08 Great service.

Impossible to book, comes up with No results for Andrology no matter where I put in the location, including all local major urban areas (Reading, Wycombe) and large hospitals (Stoke Mandeville etc). No suggestions as to what to do, just a waste of time.