SwiftqueueReviews of swiftqueue.com

Appalling service. Unintuitive. Hard to use. No function to enable a conversation with a human or even a chat bot. Extraordinarily poor. Disgusted that the NHS is spending money on a service like this.

As a first time user of swiftqueue I tried to register but was informed my email address has already been used ? Not so. Trying to contact them for an answer is nigh on impossible.

Booked appointment and received the confirmation text, which was a mission itself. When I went for the appointment I was not listed on the ipad therefore I couldn't be seen today, let alone at the time I had booked and confirmed! Why are we relying on technology so heavily when it doesn't even work?

Horrible Been trying to book an appointment since one month . It won’t take my log in details

The appointment timing is wrong when added into iCloud calendar - shows as an hour later than what has been booked. This caused me to miss my appointment.

The receptionist at the phlebotomy section was not helpful at all I needed to use the toilet urgently after my blood test She gave me a code it doesn't work I went to her and she said oh try again I did try but it doesn't work She has no patient at that time but refuse to help me I went to another receptionist at the GP kindly ask she gave me a code which works I was not happy about the service The phlebotomy who took my blood was very pleasant lady with good experience I was there before my actual time because of my job

Their website is beyond awful - it was coded by Ray Charles and Stevie Wonder on an off-day...

Very poor. Could see appointments. Tried to book but could not get a verification code and ended up booking with NHS by phone. Interestingly Swiftqueue showed probably around 100 plus appointments in my chosen location but NHS operator has no access to that system and could only offer one cancellation or an appointment in two weeks. Clearly the systems do not communicate? Another example of the great private sector not fixing something that wasnt broken in the first place and of course extracting profit from the NHS????