Bad
Based on 178 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Swiftqueue is listed under Hospital & Emergency.
Swiftqueue (swiftqueue.com) has 178 customer reviews on Folks Told, with an average rating of 1.3 out of 5.
178 approved reviews, newest moderated first
Lyn
Have used swiftqueue many times without any problem Now I log in with same details it states incorrect Use forgot password and enter a new password which is accepted Log in using new password STATES DETAILS INCORRECT Have tried 3or 4 times all fails Reset password AGAIN STILL FAILS TO LOGIN Site is now useless So will clog up the phone to book USELESS
Lynda B.
Appalling site, so user unfriendly & I'm fairly computer literate
EOB
I was sent a link to book an X-ray but I could not book because when I went through the link it said I did not have a referral. The system is very difficult to use and the website is clearly not fit for purpose. The NHS should not use this system. I have cancelled my account with swift queue as I did not ask for it in the first place. I know other people who find it impossible to use too.
JANET B.
Absolutely useless to book if you need a blood test within a month. Not being able to book a test for at least a month before a hospital appointment (the date of which is sometimes known only days before) is unacceptable.
customer
I have two appointments made for me by the Macmillan nurses, but they have since changed my Chemo cycle so I don't need the blood tests at that time. However, because those appointments were made on my behalf, they are not on my login. No way of emailing or contacting Swiftqueue myself. So therefore cannot cancel them without getting the Macmillan nurses to do it for me - surely they have better things to do? We need to stop spending money on technology that does not help build efficiency and cost saving into the NHS. When are we going to learn and stop wasting money?
Laima
The system is useless. 12 years old could create a better one. I wonder how much it cost to taxpayers? As for UK resident I am unable to add my mobile phone. The only codes are + and 3 starting with 8…. After some frustration managed to create an account, but no further. There seems to be no results for any hospital in my area.. ridiculous. Now I am worried about my personal data. Surely such a rubbish system cannot be robust to cyber crime.
SW
I went to my surgery's website to book a blood test appointment, but the link to Swiftqueue came up giving me appointments for a different area of London and not where I live! I also have a further problem - my husband's name is recognised for blood tests on Swiftqueue, but under my email address and not his own. Therefore, I cannot get into the NHS site to check my blood test results. We both need to book our blood test appointments under our own email addresses.
Ken R.
I was trying to log in to my account, stated wrong details entered when l know they were correct, after a few more attempts l finally got in, you then sent a six digit code to my phone of which l entered you then state to get a pass- key or something similar, why is swiftqueue adopting third degree tactics? l also experience being connected to the Irish section from time to time when l live in England?, it’s so frustrating. Ken R .
