SwiftqueueReviews of swiftqueue.com

If there was a zero star rating I would have given. Impossible to use. Can’t log in. Signed in. Password incorrect. So selected change password. Nothing sent to email. Tried to create account. States I already have one. Then tried to re-register using another email account. Tried to enter mobile phone number. Wrong format. No prefix for the Uk plus will only accept 6 numbers. Gave details of my GP surgery. Sending me your areas far away. Lost an hour of my life I will never get back 😡

Would have given no stars if I could! What happened to the efficient NELFT site, I used to easily book an appointment within a week or two, then would check the site regularly and usually get a much quicker appointment ( probably a cancellation) no chance of that now just a very confusing system and seems a 3 week wait is usual 😡 Wonder how much this is costing the NHS letting this company run this system

Whoever was responsible for introducing this system should be publicly named and ridiculed! (Bring back the stocks!). My wife was requested by her GP Surgery to get a blood test. In order to do this, she needed to register with Swiftqueue. A painful process that involved several attempts and several trips to the receptionists at her GP Surgery. On each attempt to register, you first "book an appointment" for a blood test. However, after finally getting registered, no confirmation of the appointment is received. One month has now passed and she still has no blood test appointment confirmed. It was much simpler when you could call the hospital / clinic directly to book an appointment (even if it meant hanging on the phone for ages). We now have to go through a middleman (no doubt very expensive) - Swiftqueue - that appears to be worse than useless. It should NOT be this difficult to book a blood test!

complete junk , for some reason it thinks i am in Ireland . this is the state of our NHS

This has to be the most useless booking platform ever created. They're perfect with dissatisfying customers with their untrained customer service rep. What a SHAME!!!!

Rubbish!!! Been trying to get an apt since July!!!! Even called to see if there are specific dates available. The woman hung up on me after waiting 20mins! Some on us have work to go to! Constantly refreshing and noting available! Ridiculous system!

Trying to book a blood test appointment through swift queue is hopeless. The site is clunky and illogical. It’s very difficult to find blood tests in a certain area. Constantly having to go back to the start page. It doesn’t present the information you need to make a choice. The lack of blood tests is probably not SQs fault, this maybe down to Havering GP services. However, SQ is just such a badly designed system.

This company should not be given NHS contracts to manage appointments. Whoever commissioned them clearly has no idea about software. The interface to book appointments is buggy and clunky, probably hasn't seen a software update in ten years. It's also not fit for purpose. For example, today I can't actually book a blood test, as the only appointments showing are hours away from where I live and the list refuses to update with locations near me. On other days you have to endlessy scroll through a very long list, which only shows in alphabetical order of the pharmacy name. Location doesn't work even though enabled in my browser. The map doesn't work. I could go on...