Great
Based on 2,359 reviews
Talkspace4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Talkspace (talkspace.com) has 2,359 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
2,359 approved reviews, newest moderated first
Barry J.
I replied to an email to cancel this service. The Same day. I received a bill for a no-show and billed my insurance company.
Reply from TalkspaceNov 6, 2025
We regret to hear about the billing issue and the no-show charge after you canceled. We'll look into what happened and work to prevent this in the future. Please contact us at [email protected] and we are happy to assist you.
Talkspace M.
Easy to talk to
Reply from TalkspaceNov 6, 2025
We're glad you found us approachable! Thanks for your feedback; it means a lot to our team.
Talkspace M.
Great platform for conference calls. Works well.
Reply from TalkspaceNov 6, 2025
We're happy to hear that our platform works well for your conference calls. Thank you for your positive feedback; we appreciate it.
Talkspace M.
Marilyn is a wonderful therapist. She has helped me in many simple, but profound ways. The platform of remote audio or audio/video appointments works well for me. I am glad I looked Talk Space up on my insurance provider list.
Reply from TalkspaceNov 6, 2025
We're happy to hear that your experience with the platform and your therapist has been so helpful. We appreciate you sharing your positive feedback about how you found us through your insurance provider.
Talkspace M.
Muy buena experiencia la terapista es muy profesional
Reply from TalkspaceNov 6, 2025
Gracias por sus comentarios. Nos alegra mucho saber que ha establecido una excelente relación con su proveedor.
Kevin G.
When I first signed up with Talkspace, I was told there would be no copay and that my insurance would cover the full cost of each session. However, after that, several of my sessions were scheduled and then canceled by Talkspace. Despite canceling one of those sessions more than 48 hours in advance, they still charged me for it. I’m very disappointed with their service and would never use them again.
Reply from TalkspaceOct 29, 2025
We appreciate you sharing this. We're sorry your sessions were canceled and that you were charged despite canceling within the given timeframe. We'll look into these issues regarding scheduling and billing to ensure this doesn't happen again. Please contact is at [email protected] and we are happy to assist you.
Jan O.
My therapist was fabulous but support is horrendous. The company contacted me to indicate that my insurance was expired, which in fact it was not.And I provided them a letter for my insurance provider, indicating that it was in good standing and all I received back was canned messages that indicated I needed to upload new insurance.And even after I re uploaded the insurance information, I continued to get the same canned responses, regardless of the route of support contact I made. To have a therapeutic platform essentially gaslight you on your insurance status is atrocious. No support no communication, no feedback no follow up. If I could rate negative stars, I absolutely would. I used the platform for almost a year with no issue. My therapist has been fabulous, but the platform itself is horrendous and the support is extraordinarily problematic, no, investment at all in client support or satisfaction or doing right by service.
Reply from TalkspaceOct 29, 2025
We appreciate you sharing your experience. We're sorry to hear about the issues you encountered with our support regarding your insurance. It is important that our platform reflects the quality of care from our therapists, and we'll investigate this situation to improve our processes and communication. Please contact us at [email protected] and we are happy to assist you.
Talkspace M.
Great therapist, easy to schedule and always accessible. Great and easy to use website.
Reply from TalkspaceOct 29, 2025
We're happy to hear that scheduling was easy and our website was helpful. We appreciate you sharing your positive experience with our services!
