Great
Based on 2,359 reviews
Talkspace4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Talkspace (talkspace.com) has 2,359 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
2,359 approved reviews, newest moderated first
Talkspace Member F.
I like my therapist, but I am only given access to half-hour sessions. In one way, it's good because there's some urgency to getting to the point.
Reply from TalkspaceJul 17, 2025
We appreciate your feedback. We acknowledge your sessions are brief, yet you find value in their focused nature. Please contact us at [email protected] and we are happy to assist you.
Talkspace M.
My therapist is caring, understanding and has helped me on the road to ensuring I am taking better care of myself.
Reply from TalkspaceJul 16, 2025
We're happy to hear that you feel supported and understood. It's wonderful knowing our services are helping you prioritize your well-being and self-care journey.
Talkspace M.
This service. has payment issues. Adios!
Reply from TalkspaceJul 15, 2025
Thank you for your feedback. We regret you had payment issues. We'll investigate to improve our service. Please reach out to us at [email protected] and we are happy to assist you.
minna ortiz L.
I have been using the both psychiatric and talk therapy and have to say I’m 100% satisfied with my therapist. I have had issues with my psychiatrist as well as this company. The psychiatrist made me feel uncomfortable and stopped seeing her after the 3rd session. I requested a psychiatric summary month ago, and it took them 37 days to send the 1 page documentation. Some information was incorrect and I had to reach out the psychiatrist and ask her remove the false information she put down, which she did. I reached out again to them for the psychiatric medics records because their 1 page summary was not sufficient for what I needed it for. I waited a month for someone from the medical record dept to reach out and inform me that my requesting has been submitted, and this documentation can take up to 30 days. Patients with mental health conditions is not a priority for this company and a person should not have to wait 60 days to get documentation from a provider who was only seen 3 times! Sending follow up messages get ignored and they close out those ‘tickets’. If anyone wants to use this platform and NEVER need their medical records, then this place is fine (though both psychiatrists I saw were unprofessional and dismissive). In the future, should you need your records for any reason, run the other way and go to another company (like VitaHealth).
Reply from TalkspaceJul 15, 2025
Thank you for your feedback. We appreciate you sharing your experience. We are sorry to hear about the issues you encountered with the psychiatrist and the delay in receiving your records. We'll investigate these concerns to improve our service and documentation processes. Your feedback is valuable. Please reach out to us at [email protected] and we are happy to assist you.
NAEEM
My counselor listens and gives great feedback. She is very helpful.
Reply from TalkspaceJul 11, 2025
We're happy to hear that our counselor's insights are so helpful to you. Thank you for sharing your positive experience with us!
space M.
My therapist Mishel is the best! She's patient and reassuring when I need it the most. She's also a guides and pushes me to my goals, whether it's long term or short.
Reply from TalkspaceJul 11, 2025
We're happy to hear that you have such a positive experience. It's wonderful to know that you feel supported and guided towards achieving your goals. Thank you for sharing your feedback!
Talkspace M.
I was heard which was a huge win for me
Reply from TalkspaceJul 11, 2025
We're happy to hear that you felt acknowledged. Thank you for letting us know about your experience; we appreciate it.
Talkspace M.
My experience has been very positive and helpful. Each week I look forward to my appointment. I was nervous about having an authentic connection through telehealth, but it has been a great surprise. It has been nice having someone who helps me stay goal focused and learn to rerecord some of the messages in my head. I wish that I hadn't waited so long to try it out!
Reply from TalkspaceJul 11, 2025
We're happy to hear that your experience has been so positive and helpful! It's wonderful you've been able to form a connection via telehealth and that you are staying goal focused. We appreciate you sharing your experience!
