Great
Based on 2,359 reviews
Talkspace4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Talkspace (talkspace.com) has 2,359 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
2,359 approved reviews, newest moderated first
Talkspace M.
I don't feel like she is helping me with my addiction..she doesn't really give me the help I need to quit spending.
Reply from TalkspaceJun 30, 2025
We appreciate your feedback and regret that the support you received did not meet your expectations for addressing your spending habits. We'll review your concerns. Please contact us at [email protected] and we are happy to assist you.
Talkspace M.
My therapist is very attentive and knowledgeable.
Reply from TalkspaceJun 30, 2025
We're happy to hear that your therapist is attentive and knowledgeable. Thank you for sharing your positive experience with us!
Patrick
While the therapist was great I would give her 5 stars the company gets 1 star or less. They shouldn't be allowed to accept EAP patients if they refuse to fill out the required paperwork. Because of this come Tuesday I will have no job. Have the potential of having no home and I am worse off than when I started. Thanks Talkspace for all the help. To add to matters I have to somehow find a way to print documents, send them in the mail, to get my records so I can get a real doctors office to try and fill out my paperwork. DO NOT GO HERE!!!
Reply from TalkspaceJun 30, 2025
We appreciate you sharing your experience. We're very sorry to hear about the paperwork issues and the impact this has had on your employment and housing situation. We'll investigate this matter to improve our processes. Thank you for bringing this to our attention. Please contact us at [email protected] and we are happy to assist you.
Mitch G.
This nutty place illegally billed me prior to scheduling, assigned a random non-Spanish speaking doctor when I said I need Spanish, then fought me about refunding the copay $20 and extra unexplained $10 fee added to it. Now, two and half years later, they told me my therapist (huh? I have no therapist with them) is leaving the service and a new therapist is being assigned. Talkspace is OUT OF CONTROL !!!
Reply from TalkspaceJun 30, 2025
Thank you for your feedback. We appreciate you bringing these concerns to our attention. It sounds like you've had multiple issues, including billing discrepancies, language access, and confusion regarding services. We're taking your feedback seriously and will investigate these matters thoroughly to improve our processes. Please reach out to us at [email protected] and we are happy to assist you.
SC
The first therapist didn't seem qualified to even be a therapist. The second one was not trustworthy; just based on the fact that he was listing himself as Dr. whatever and doesn't have the credentials to call himself Dr. Also, he would cut off the session abruptly while I was speaking. This happened three times. On the third occasion, I decided to end my sessions. Another reason I don't believe he is trustworthy. I wouldn't refer this platform to anyone. And I certainly would not refer Dr. whatever. Because he isn't an actual Dr. He is a Social Worker.
Reply from TalkspaceJun 30, 2025
We appreciate you sharing your experience. We're sorry to hear that you were not satisfied with the therapists you were matched with and that sessions were cut short. We take your concerns about credentials seriously and will look into this matter. Thank you for bringing this to our attention. Please reach out to [email protected] and we will be happy to assist you.
Talkspace M.
personalizing the sessions and checking for worning signs
Reply from TalkspaceJun 25, 2025
We appreciate your feedback. It's good to know the personalization and attention to detail were helpful for you during the sessions.
Cheryl M.
Therapist has been very helpful.
Reply from TalkspaceJun 25, 2025
We're so glad to hear that the sessions have been beneficial. Thank you for sharing your positive experience with us.
Paul
Excellent suggestion about complying with work rules. I need to pay attention!
Reply from TalkspaceJun 25, 2025
We appreciate your feedback and are so glad to hear that our suggestion was helpful! It's great you're focusing on work rules.
