Talkspace M.
Easy to use platform and great therapist
Easy to use platform and great therapist
Reply from TalkspaceJun 25, 2025
We're happy to hear that you found the platform easy to use and appreciated your therapist. Thank you for your feedback.

Great
Based on 2,359 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Talkspace (talkspace.com) has 2,359 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
2,359 approved reviews, newest moderated first
Talkspace M.
Easy to use platform and great therapist
Reply from TalkspaceJun 25, 2025
We're happy to hear that you found the platform easy to use and appreciated your therapist. Thank you for your feedback.
Tommi
I was matched with a therapist & really liked her but you never talk to customer service. Therapist tells you contact them. You have to email back & forth. Got screwed out of $250 because my visits was suppose to be covered by EAP & because you go back & forth thru email, my card got charged & they won't refile your claim. But if were seeing a therapist in person, it would of got fixed. I worked in insurance so they don't care, they got paid. Great way to treat people with mental issues.
Reply from TalkspaceJun 18, 2025
We appreciate your feedback and are sorry to hear about the issues you experienced with EAP coverage and communication. We aim to provide clear support and regret that our service fell short of your expectations. We're taking steps to review our processes to prevent similar situations. Please contact us at [email protected] and we are happy to assist you.
Lisa R.
Dr. Rosa Joyce is amazing. I truly love my sessions with her. She is helping me manage my anxiety.
Reply from TalkspaceJun 25, 2025
We're happy to hear that your sessions are beneficial! It's wonderful knowing we're supporting you in managing your anxiety, and we appreciate your positive feedback.
Deborah
Excellent experience so far.
Reply from TalkspaceJun 25, 2025
We're glad you are having a great experience. Thank you for your positive feedback; we appreciate it a lot.
Nita M.
Danielle is knowledgeable and savvy. She has the best analysis of the problem and good suggestions which involve my input. She cares.
Reply from TalkspaceJun 25, 2025
We appreciate you sharing your positive experience! We're happy to hear that you found the analysis helpful and that your input was valued. It's wonderful to know that you felt cared for.
Deborah N.
Carron is a wonderful listener, and I feel really good after our session. She encourages me to do more things for myself that make me happy.
Reply from TalkspaceJun 25, 2025
We're happy to hear that your session was helpful! It's wonderful that you feel encouraged to prioritize your happiness. Thank you for sharing your positive experience.
Anna B.
I like how intuitive the platform is to set up calls with my therapist. Another huge plus is that Talkspace works with my insurance. The quiz that they use to help find you a therapist is really helpful, and I appreciate that they don't limit how many areas you can select that you want to work on. I like all the reminders I get about my upcoming sessions and the prompts I receive to schedule more appointments if I don't have one on the calendar. I also like how easily I can switch providers if the one I'm seeing isn't working for me.
Reply from TalkspaceJun 25, 2025
We're happy to hear that the platform is intuitive for scheduling and that our insurance options work for you. We appreciate your feedback on the therapist matching quiz, reminders, and ease of switching providers. Thank you for sharing your positive experience!
Talkspace M.
The first therapist that I was matched with WAS NOT a good fit but I was then matched with someone who exceeds my expectations. Adding EAP was a little difficult but they made sure to help me.
Reply from TalkspaceJun 18, 2025
We appreciate your feedback. We're glad you were eventually matched with someone who exceeds your expectations. We apologize for the initial difficulty and are happy we could assist with the EAP process.