Great
Based on 2,359 reviews
Talkspace4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Talkspace (talkspace.com) has 2,359 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
2,359 approved reviews, newest moderated first
Jillian O.
My therapist is very professional and has helped me tremendously.
Reply from TalkspaceDec 19, 2024
Thank you for your feedback. We are so happy to hear that you are finding your therapy sessions helpful and you have built a great connection with your provider. We appreciate you taking the time to share your positive experience. Feedback is always welcomed at [email protected].
Baracah B.
My therapist Erika truly makes my heart smile. In only a few sessions, she has proven her gift of insight and active listening. She inspires me to continue pursuing my degree so that I can be the same source of wisdom for others.
Reply from TalkspaceDec 19, 2024
Thank you for your feed back. We are so happy to hear that you are having such a positive experience with your provider. It is wonderful to know that she is making such a difference in your life. We are proud to have such talented therapists on our team. We wish you the best of luck in pursuing your degree. Feedback is always welcomed at [email protected].
Talkspace M.
Shobana was very observant. She made great conclusions and provided direction for me. The call did have interruption.
Reply from TalkspaceDec 18, 2024
Thank you for your feedback. We appreciate your kind words about your providers attentiveness and insights. We're sorry to hear about the interruption during your call. We're committed to providing a smooth and uninterrupted experience for our customers. Feedback is always welcome here at [email protected].
Talkspace M.
My therapist is great I would recommend her
Reply from TalkspaceDec 18, 2024
Thank you for taking the time to share your feedback. We’re really proud to hear that we were able to meet your expectations! It's such a pleasure to have customers like you. We will do our best to make your future experience with us even better. Feedback is always welcome here at [email protected].
Talkspace M.
It has been very helpful to speak with someone. Having someone to talk to and get new ideas from and how to cope with certain things has been fantastic. I strongly recommend this website for all of your therapy needs. My therapist has been fantastic and helped me come through a lot, which I am extremely grateful for.
Reply from TalkspaceDec 18, 2024
Thank you so much for your feedback. We are so happy to hear that you have had a positive experience with our services. It is wonderful to know that you have found our therapist to be helpful and supportive. We are committed to providing our clients with the best possible care, and we are thrilled that you have found our website to be a valuable resource. Feedback is always welcomed at [email protected].
Grace
Impossible to find a good therapist. I had a therapist that did our first session in her car while chewing bubble gum and one that actively rolled her eyes while talking to me. Four therapists and the only one that seemed remotely qualified to give care left the platform shortly after our therapy sessions began.
Reply from TalkspaceDec 12, 2024
Thank you so much for your feedback. We understand your frustration with the difficulty of finding a qualified therapist. It's disheartening to encounter unprofessional behavior from mental health professionals, especially during a vulnerable time. I can assure you it is not the standard of service at Talkspace. Our network of clinicians are committed to providing attentive and timely therapeutic treatment to all of their Talkspace clients, just as they would their in-person clients. We would like the opportunity to investigate this issue with you. Please reach out to us at [email protected] and we are happy to assist you.
TB
We completed their online intake form to find a therapist and were matched less than a week. We had one video appointment with a TS therapist. He was great, but before we were able to meet a second time, the therapist sent us an unexpected message saying that he would no longer be working at TS. It was unfortunate because he was good, very helpful and had some great tips to improve our communication. Following the news, we thanked our therapist and proceeded to request another therapist through the Talkspace system. It's been over two months and nobody from TS has reached out to us to match us with a new therapist. We decided to try a more reliable company. Mental healthcare should not take this long to schedule.
Reply from TalkspaceNov 14, 2024
Thank you for your feedback. We understand your frustration with the delay in finding a new therapist. We strive to provide a seamless experience for our clients, and it's disappointing to hear that you've encountered this issue. We apologize for the inconvenience you've experienced. Please reach out to [email protected] and we are happy to investigate this issue with you.
joe
despite 1) opening an account as instructed, 2) our firm contracting eight sessions 3) the counselor scheduling a second session in advance, this app still recognized only one session, and we could not have the second session. Our insurance opened a ticket, which takes at least 24 hours for them to just open and look at. Whatever we're paying for this service, it's too much. Buyer Beware!!
Reply from TalkspaceOct 23, 2024
Thank you for your feedback. We understand your frustration. It sounds like you've encountered a technical issue that has impacted your ability to access the service you paid for. We are sorry for the inconvenience this has caused. We would like the opportunity to investigate this matter with you. Please contact us at [email protected] and we are happy to assist you.
