Great
Based on 2,359 reviews
Talkspace4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Talkspace (talkspace.com) has 2,359 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
2,359 approved reviews, newest moderated first
Benjamin B.
A great experience with my therapist. Attentive, interactive and genuine to my concerns and needs. Easy to make and keep appointments.
Reply from TalkspaceSep 20, 2023
Thank you so much for your review! We're happy to hear you've made a great connection with your provider! If you ever need assistance in the future, please don't hesitate to reach out. We're here to help.
Roxana
It has been super convenient to see a therapist during a convenient time for me. Being able to switch therapist has been super helpful as well, one that fits my needs. I don't think I would be okay if it wasn't for talkspace.com!
Reply from TalkspaceSep 20, 2023
Thank you for your review! We're ecstatic to hear this great news! If you ever need assistance in the future, please don't hesitate to reach out. We're here to help.
Adrienne M.
Great matching with therapists, I felt like the therapist I matched with fit me perfectly! The only thing I would say is not the best about Talkspace is if you don’t have or are in a place with bad internet the connection is pretty bad and you end up having a hard time if you’re on a video call appointment. Other than that it’s my only complaint since the rest of it is amazing :)
Reply from TalkspaceSep 29, 2023
Thank you for your feedback. We’re so happy to hear the provider your were matched with is working well for you. We love hearing from our customers and we’re always looking for ways to improve our service.Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Kendra C.
Being able to schedule my own appointments and the variety of options for appointments that fit my needs. I was also placed with an amazing therapist.
Reply from TalkspaceSep 20, 2023
Thank you for choosing Talkspace and for being a valued part of our community. We look forward to serving you again in the future and hope to continue exceeding your expectations.
Joey
This service is garbage. The therapists are non-responsive. If you are a minority, be prepared to get subpar service. If you are white be prepared to receive subpar service.
Reply from TalkspaceSep 29, 2023
Thank you for your feedback. I would like to first extend my sincere apologies regarding the experience you have encountered regarding your provider. We don't like to see anyone upset and inconvenienced. We always strive to create a positive experience for all. Please contact us at [email protected] and I will be happy to look into this matter with you.
Ozzie
I have nothing but positive thoughts and experiences with using this app. My sessions with my therapist has been encouraging with how she would ask me the deep questions and how to approach my own senses. It was tough to open up about my addictions and habits but knowing someone is there to listen but also understanding is what’s important to recovery.
Reply from TalkspaceSep 20, 2023
Your kind words and praise have brightened our day and reaffirmed our commitment to delivering the best possible experiences! If you ever need assistance in the future, please don't hesitate to reach out. We're here to help.
Jasmine M.
This experience was great, it allowed me to vent openly with no judgements and when I didn't know how to say what was on my mind I was asked different open ended questions to help me open up.
Reply from TalkspaceSep 20, 2023
Thank you for your review! We're happy to hear you've made a great connection with your provider! If you ever need assistance in the future, please don't hesitate to reach out. We're here to help.
Joan T.
I like the fact that it is virtual face to face counseling so easier to schedule. Very easy to log into your session. I do not find the site user friendly if you want to change counselors nor did it give me an option of counselors to choose from.
Reply from TalkspaceSep 29, 2023
Thank you for your feedback. We’re so glad to hear that our app was easy and intuitive for you when scheduling and having your appointment. We’ve been working hard on improving the user experience of the app and we're sorry to hear your finding it hard to navigate changing your provider. Please contact us at [email protected] and we will be happy to assist you.
