TalkspaceReviews of talkspace.com

I found a great therapist through Talkspace who I can't see anymore due to the absolutely nonexistent customer service. I have been trying for weeks to add my new insurance information and have not gotten a single reply to a support ticket, but support tickets are the only way to change your insurance! It's horrible. I will have to cancel and I am upset because I love the provider I was working with.

If you didn't Have to have therapy before Talkspace, you'll definitely need it afterword. After taking my insurance information... $263 out of pocket after claiming they worked with my insurance. The story then changed to them telling me if I wanted to claim it on insurance I would have to submit "Super Bills" to my insurance company and handle it myself. Their therapists are a joke as well. I don't believe they are actually Licensed in many cases. First therapist wasn't That bad. Slow and unresponsive even with what she Chose to discuss, but at least she wasn't rude. The 2nd therapist was unprofessional, uncaring, and did Not listen to what was being said. She was short and rude and then asked if I'd done Online Therapy before. Then she noped out when she found out I was new to online therapy and even left me written instructions on how to change therapists.

This place is a total scam and should be shut down. Taking money from people trying to actively get help. Terrible options for therapists and they will lie to you about refunds or customer support in the initial lobby. My therapist had a sign saying 'wine o'clock' in her office and thought that was completely unprofessional/ unethical.

I’ve been trying to find a psychiatrist. I’m new to therapy and have had a hard time finding someone near me through my insurance. I decided to try Talkspace after it was listed at the top of a list of virtual options for psychiatry. I though, surely it will be easier to find someone virtually. I was wrong. I signed up, uploaded my insurance information, and was told I would be charged a $20 copay once I was matched with a provider. After answering some questions, I was quickly matched with a provider, Martha Shaw. I took the symptom assessment and scheduled a 60 minute video appointment. I checked my bank account and was surprised to see that I was charged $50 AND $20. Nowhere did it mention a $50 charge. I submitted a ticket and have yet to hear back. THEN, a few hours later, I received an email saying that my provider was not accepting new patients, so I would have to sign in on the website and find a new provider myself. So, I signed in online, followed the instructions, and was told “we can’t find another provider to match you with, try again tomorrow.” I’ve requested a refund and will update this review once I receive a response as to whether or not I will see a refund. I wish I had done more research before trying Talkspace. If you’re reading this and are considering them, don’t. Try somewhere else.

No therapy, no customer support, they just steal your money.

The therapist I was talking to started getting a little bit political on me after I said I was worried about catching COVID in an Uber and basically told me COVID is no big deal and that the government is trying to scare people into fear. I don't personally agree with that standpoint but didn't want an argument so I decided to just cancel my subscription. Thankfully I was able to get a partial refund. Not sure if I want to try again. It sure didn't feel very professional. I don't believe therapists should assert their personal bias on patients in a professional setting, especially when it comes to politics. It put a bad taste in my mouth, needless to say. COVID IS a big deal and many people are still dying from it. I wish the therapist well. I am going to internalize my pain and keep quiet about for now like I am used to.

The therapists were fine but horrible customer service. I signed up my son and paid for the first month of 4 live 45 min. sessions. It took a week to find out that the first therapist couldn't meet outside of school hours. Once we got the second therapist, he was only able to do one session. With the holidays (Dec), the therapist was off for at least a week and we were out of town. At the end of the month, we had 3 live sessions that were lost and they wanted to charge another month. The only option was to cancel or put it on hold. I wrote customer service 3 times and still haven't gotten an answer about the remaining sessions so I had to cancel. Know what you're getting into and use all of your sessions in the month you pay for them! I'll be looking elsewhere.

The service is the worst I've experienced. I paid for a subscription on the 14 of December Have not been able to login. Sent NUMEROUS emails for help. I tried what they suggested to no avail. No human contact. No phone number to call. I have an appointment on the 25th They sent a confirmation. But I will miss it because they couldn't send me a working link. It is a common problem on many platforms but usually very easy for them to correct. I hope I can get my money back if they don't fix the problem.