Great
Based on 2,359 reviews
Talkspace4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Talkspace (talkspace.com) has 2,359 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
2,359 approved reviews, newest moderated first
Marlena
It has helped me find the best professional therapy and psychiatry to assist with my mental health issues. It works around my schedule and is very convenient.
Reply from TalkspaceMar 10, 2026
We're happy to hear that you found the best professional therapy and psychiatry to assist with your mental health issues. It's great that it works around your schedule and is convenient!
Melissa A. L.
Finding a therapist on the first try that matches what I'm looking for and how we give was pure luck. I cannot be happier with my therapist.
Reply from TalkspaceMar 10, 2026
We're happy to hear that you found a great therapist match! It's wonderful that you're so pleased with the connection and your experience. Thank you for sharing!
Queren C.
I feel understood and validated for my emotions. First time I’m actually understanding therapy
Reply from TalkspaceMar 10, 2026
We're happy to hear that you feel understood and validated. It's wonderful you're gaining a true understanding of therapy. Thank you for your feedback!
MaryJo
Easy to use and convenient.
Reply from TalkspaceMar 10, 2026
We're happy our product is convenient and easy to use for you. Thanks for your feedback!
Jaclyn K.
I really enjoy the ease of having zoom sessions. It helps me and my therapist when scheduling. I also really appreciate the insight and directness from my sessions. It's been a great addition to my personal wellness journey.
Reply from TalkspaceMar 10, 2026
We're so glad to hear that you find the zoom sessions helpful for scheduling! It's great to know that you appreciate the directness from your sessions, and that it's a great addition to your wellness journey.
Emily W.
I’ve had a great provider. Then had one provider who did not show to an appointment and I never received a response from.
Reply from TalkspaceMar 10, 2026
We appreciate you sharing your experience. We're sorry a provider didn't show and you received no response. We'll look into this to ensure it doesn't happen again.
Leo
I was fortunate enough to be assigned a therapist that was the perfect fit right off the bat. In addition to being connected with an awesome therapist, the platform is very easy to use, I love the self-scheduling, and the cost is extremely budget-friendly!
Reply from TalkspaceMar 10, 2026
We're happy to hear you were connected with a great therapist right away! It's also great to know that you find the platform easy to use and that the cost is budget-friendly. We appreciate your feedback!
CC
I reached out to customer support with a ticket over 15 days ago and never got a response. I also tried to call directly and while on hold for 2 minutes, the calls always directly got hung up without follow-ups. The bills are now due which I believe I should have been covered by my EAP. It’s insane.
Reply from TalkspaceMar 10, 2026
We apologize for the delayed response and the phone issues. We know it's frustrating when bills are due, especially with EAP coverage concerns. We're looking into these issues. Thank you.
