Great
Based on 2,359 reviews
Talkspace4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Talkspace (talkspace.com) has 2,359 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
2,359 approved reviews, newest moderated first
Sally
I have a perfect fit for me. My therapist is insightful, listens, validates, and makes me ponder new ideas. I like the feature of online, face to face therapy. It works for me!
Reply from TalkspaceAug 5, 2026
We're so happy to hear you have a perfect fit with your insightful therapist! It's wonderful that the online, face-to-face therapy feature works well for you.
Kenia
My psychiatrist and therapist are the best ive ever had. Talkspace saved my life. I was able to get medicated and weekly therapy. They also took all the insurances i had whenever i needed to switch. I wiuld not be here without talkspace.
Reply from TalkspaceAug 5, 2026
We are incredibly moved to hear that Talkspace has had such a profound and positive impact on your life. It's wonderful to know that you've found the best psychiatrist and therapist and that we could support you with medication and weekly therapy, even with insurance changes. Thank you for sharing your powerful story.
Talkspace M.
Only able to customize your needs so far. Had a difficult time finding someone who would fill my needs. My needs are sensitive to religious background and as such I really wanted to see someone who would be familiar with mine. Talkspace specifically states that it one category they don't support on the FAQs. I have also read that virtual therapy gives similar results to in person therapy in studies, however for those who truly need connection... I'd recommend in person.
Reply from TalkspaceAug 12, 2026
We appreciate you sharing your experience and feedback. We understand your desire for a therapist who aligns with your religious background, and we acknowledge the limitations you encountered in finding that specific match through our platform. We also recognize your point about the value of in-person connection for some individuals. We are always working to improve our services and your insights are valuable as we consider how to better support diverse needs.
Rebecca C.
Thank you Talkspace for bringing Nicole into my life, she is a savior. I have never felt as comfortable with other therapists as I do with her, amazing!!!
Reply from TalkspaceAug 5, 2026
We're so happy to hear that you feel comfortable with your therapist and that they are making such a positive difference in your life. We appreciate you sharing your wonderful feedback!
Courtney G.
They billed me for being a no-call while I was in their virtual waiting room. The psychiatrist was the no-show. After a great deal of time and providing proof, they finally refunded the charge. but that's not all. they charged me $40 again just a few days later for a session several months ago that had already been paid.
Reply from TalkspaceAug 12, 2026
We sincerely regret the billing issues you encountered, especially after waiting for your appointment. We understand your frustration with the repeated charges. We are actively investigating this matter to prevent future occurrences.
Frank M.
It's a total scam, 2 clicks to enter and join and the Computer science degree to exit and cancel. They choose an unknown therapist for you, you don't even get to choose and they make it difficult to cancel even with 8 attempts and then they charge you for no show this is the type of fraud Trump has been talking about.
Reply from TalkspaceAug 12, 2026
We're sorry to hear about the difficulties you experienced with our service, particularly with the cancellation process and therapist assignment. We are reviewing your feedback to improve our procedures and ensure a smoother experience for everyone.
Penny D.
My therapist is a great listener and gives honest and helpful feedback. I appreciate the podcast recaps that offer practical tools to use between sessions. Scheduling is super convenient and accommodates my busy schedule.
Reply from TalkspaceAug 5, 2026
We're so glad to hear your therapist is a great listener and provides helpful feedback. It's wonderful that you appreciate the practical tools from the podcast recaps and that scheduling is convenient for your busy schedule.
Talkspace M.
Various pros and cons. There's nothing scammy or evil about the site, but it's buggy and weird to use and a lot of the therapists are freaks or utterly ineffective. It can be a real waste of money and time. That may be more a function of telehealth (or even therapy itself) than an issue with this site, but maybe they should vet counselors more aggressively and not anonymously show the feedback to the counselor right when you make it. It disincentivizes patients from making bad reviews of therapists especially if that therapist didn't have many patients. It's a hard thing to figure out because many patients can get unfairly angry with therapists or sometimes a hardcore style is needed or superior even if it hurts feelings. Any other misgivings I would have to say are to do with individual counselors rather than the site or company itself
Reply from TalkspaceAug 5, 2026
We appreciate you taking the time to share your detailed feedback. We understand your concerns regarding the platform's usability and the varying effectiveness of therapists. We are actively working to improve the user experience and are always evaluating our vetting processes for counselors to ensure a high standard of care. Your point about feedback mechanisms is particularly insightful, and we are exploring ways to make this process more constructive for both patients and therapists. We value your perspective as it helps us refine our services.
