Reply from tansclub.comNov 5, 2025
Hello Davit
Thank you for your honest feedback, we greatly appreciate you taking the time to do this. We will do our very best to answer all your questions.
1) when ordering, there's no way to have a 0.00 charge when doing will-call. It always charges and then have to follow up and make sure the shipping charges weren't added to final cost.
* We currently don't accept local pick ups as stated on our website, We appreciate the years of business we have doing together. We are currently making accommodations for you. We currently only take orders through our website and shipped through FedEx or USPS, therefore the order must be submitted as is and a note be entered in the comments box. Your card is not charged until the order has been completed, unfortunately, their no way around it. We manually remove the sales tax as we have your CA Resale number on file. We also remove the shipping fees and charge your card accordingly. When the order is picked up, the new invoice will reflect the correct amount.
2) some of the items (tote bags specifically) that are on your website and either no longer in stock, or it's limited and won't be available after being sold out. It would be helpful to know what inventory you actually have. Would probably be more efficient cause you wouldn't have people keep calling to see what you have.
*We are wholesaler and specialize in wholesale items and sales, Because of this, inventory changes everyday at a rapid pace, we are unable to guarantee availability. We strongly encourage our customers to please contact our customer service line to confirm availability before the order is placed. This will help us ensure that we can provide you with the item you need and or offer you an optional item in the real time. We can also offer you an update when the item will be back in stock.
3) There are a lot of low-tier tote bag options out there. Yet, every client I have that asks for a tote bag always want a heavier / better quality / canvas tote bag. There is the totebagfactory.com option but they are far and you guys are so much more convenient. It's just there aren't a lot of options when it comes to bags.
* We understand that their is many competitors in our industry, We currently do offer a variety of different styles, materials and colors options. The best we can offer is the currently quality and inventory we currently have. Our goal is to offer the best customer service, turn around times and honesty to our customers.
Again, we appreciate the time you have taken to write an honest review, you are welcome to contact me directly
Respectfully,
Tan's Club customer service team