TaxCloud Reviews | Read Customer Reviews of taxcloud.com

TaxCloud Reviews | Read Customer Reviews of taxcloud.com

TaxCloud reviews

196 approved reviews, newest moderated first

ACTIVSTARS ATHLETICS, L.
Nov 5, 2024
Non compliant - 2 years and waiting
**Follow-up Review:** I have been waiting over two years, and the Square API issues still persist! Although the support team has been helpful, there seems to be a significant disconnect with the API group. This ongoing issue is preventing SST compliance, and my business is at risk of non-compliance due to TaxCloud's inability to file accurately. I'm trying to give TaxCloud a chance to resolve this, but my patience is wearing thin. My next step may be to file complaints with the Attorney Generals in states where TaxCloud is failing to meet filing requirements. I am urgently awaiting executive intervention to address and finally resolve this matter!
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Bernd S.
Sep 27, 2024
great and flexible support
Support team is in the details and actually wants to solve issues. Customer needs are being understood and creative solutions are being considered
Reply from TaxCloudDec 11, 2024
We're so glad to hear that our support team has made a positive impression. Understanding our customers' needs and finding creative solutions is something we really value, so it's great to know that's been your experience. If there's ever anything else you need or an issue we can help you solve, don't hesitate to reach out. We're here and happy to assist! Thanks again for sharing your feedback—it means a lot to us.
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E.Herrera
Sep 26, 2024
TaxCloud's customer service team has…
TaxCloud's customer service team has been responsive to my simple questions and my more complicated issues. Usually we're squared away in a couple of days, but if it's something more technical they usually check in with me or happy to provide an update if I follow up first. Sales tax stuff is confusing, and having TaxCloud in my corner has been great.
Reply from TaxCloudDec 23, 2024
Thank you for sharing your experience. It’s great to hear that our customer service team has been able to help with both your simple questions and more complex issues. Sales tax can definitely be tricky, and we’re glad to be in your corner to make things easier. We appreciate your patience when it comes to resolving more technical matters, and we’re always happy to check in or provide updates whenever needed. If there’s anything else we can do to help, our U.S.-based customer support team is here and ready to assist. Thanks again for choosing TaxCloud and for your kind words. We’re proud to support your business! Best, The TaxCloud Team
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Mary P.
Sep 17, 2024
Very responsive
Very responsive, thanks!
Reply from TaxCloudDec 23, 2024
Thank you for the 5-star review! We’re so glad to hear you’ve found our team responsive—it’s something we pride ourselves on. If you ever need assistance, our U.S.-based customer support team is always here and ready to help. We strive to provide faster, more reliable support than any other sales tax compliance alternative out there. Don’t hesitate to reach out! Thanks for choosing TaxCloud! Best, The TaxCloud Team
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GL
Sep 17, 2024
Ok service with some issues
It is a great assistance to have tax experts help with sales taxes however, TaxCloud keeps changing the additional charges over the service fee and can’t seem to explain why in understandable terms.
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Kim W.
Sep 17, 2024
Great Customer Support
Customer support is quick to respond whenever I have questions and eager to help.
Reply from TaxCloudDec 23, 2024
We’re so glad to hear about your positive experience with our customer support team! Quick responses and a genuine eagerness to help are what we strive for every day, and it’s great to know we’ve delivered on that for you. We aim—and typically succeed—in providing faster, more reliable support than any other sales tax compliance alternative out there. Remember, our U.S.-based team is always here to assist whenever you need us. Whether it’s a quick question or a more complex issue, don’t hesitate to reach out—we’re happy to help. Thanks for trusting TaxCloud. Your feedback means a lot to us! Best, The TaxCloud Team
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Rich G.
Sep 17, 2024
Every single time I needed to address…
Every single time I needed to address any issues with TaxCloud it was an extremely difficult process. Could never speak with anyone who could resolve anything. While they are fine for collecting and remitting the taxes, beware if you actually need to communicate with a human being. Unfortunately, this seems to be standard protocol with technology firms.
Reply from TaxCloudDec 23, 2024
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience earlier this year and that it left you feeling frustrated with our customer support at the time. You’re absolutely right—our customer support in 2023 left much to be desired. That’s why, starting in December 2023, we made significant investments to raise our standards. We hired additional team members, implemented better tools, and focused heavily throughout 2024 on improving our customer experience and service. These changes have already made a noticeable impact, as evidenced by the many recent reviews highlighting our responsive and reliable U.S.-based support team. Unfortunately, since your account was closed in March 2024, you had limited time to experience the results of these improvements. We wish we’d had the opportunity to demonstrate how much our service has changed for the better. We appreciate your feedback, as it helps us continue to grow and improve. Should you ever consider working with TaxCloud again, we’d love the chance to provide the level of support that our customers now experience every day. Best regards, The TaxCloud Team
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Rocco
Sep 11, 2024
Fantastic Service
Since switching over to TaxCloud we have received nothing but exceptional service. They are helpful, knowledgeable, and very responsive. I would not hesitate to refer anyone looking to streamline their sales tax process to use TaxCloud. They are the best in the business.
Reply from TaxCloudDec 23, 2024
Thank you for the amazing review, Rocco! We’re so happy to hear that your experience with TaxCloud has been nothing short of exceptional. Providing helpful, knowledgeable, and responsive support is what we strive for every day, so it’s incredibly rewarding to know we’ve hit the mark for you. Your recommendation means the world to us, and we’re honored to be considered the best in the business. If there’s ever anything else we can do to help, our U.S.-based support team is always here for you. Thank you again for trusting TaxCloud to streamline your sales tax process. We’re excited to continue supporting your success! Best regards, The TaxCloud Team
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