Teak WarehouseReviews of teakwarehouse.com

Reply from Teak WarehouseAug 27, 2026

Hi Christine, Thank you so much for sharing this wonderful feedback with us! We are so happy that you love the quality of your new Havana Club Chairs, as they truly are stunning! I'm also happy we were able to get the issue with your delivery resolved as well. That's what we're here to do! Thanks so much for choosing us, and we hope to see you again soon! Teak Warehouse Customer Service

Reply from Teak WarehouseAug 26, 2026

Hi Kelsey, Thank you for letting us know about this issue. I looked into this order further, and I do see that you reached out several weeks ago to let us know a chair had fallen over during some weather, which resulted in damage. I responded to that email requesting photos of the chair, so I could take a further look and provide next steps, but I never heard back from you. I sent a follow-up email as well, and as of this reply, haven't received a response to that either. We absolutely stand behind the quality of our products, and we take each and every concern/issue relating to potential damages or defects very seriously. This means that we typically will need photos/videos/documentation on your part of the issue(s) you have, so we can investigate the concern thoroughly and make any necessary corrections to the product itself, as well as provide the best solution for you, usually in the form of replacement product(s). Without documentation of the issue though, it's difficult for us to provide a helpful solution, and in this case, we did not receive a response from you after our request for more information on the damage. I am still more than happy to help get this resolved for you though, as our goal is ensure you are happy with the items you ordered. If you would like to discuss further, feel free to reply to my last follow-up email, and I can definitely assist from there. Thank you so much, Casey Martin Teak Warehouse Customer Service

Reply from Teak WarehouseAug 27, 2026

Hi Yuni, We're so sorry that your delivery took longer than expected. There was an issue with one of the items on your shipment/order that was corrected mid-transit, which ulitmately caused a bit of a delay. We know how important it is to receive your order in a timely manner, so again, we are so sorry for any inconvenience this slight delay may have caused. I know I already reached out via email, but I wanted to make sure you received a reply here as well. As a courtesy for the delay, I went ahead and offered a Teak Warehouse store credit, valid for 365 days and readily available to use on any future purchase. Whenever you're ready to use this credit, feel free to reply to my email, and I would be happy to assist further. Thanks so much, Casey Martin Teak Warehouse Customer Service

Reply from Teak WarehouseAug 12, 2026

Hi Marc, Thanks so much for taking the time to notify us of this issue. I know we've already been working on this together, but I wanted to make sure you got a reply to this still. We are so sorry one of your tables arrived damaged. While damages are rare & uncommon, they can unfortunately happen, and are typically outside of our direct control. Nonetheless, we know how disappointing it can be to receive something in damaged condition. If ever receiving a damaged product, we are always more than happy to get a replacement issued out right away. I have already issued out an immediate replacement table for you, but please let me know if there is anything more that I can assist with. Thank you so much! Casey Martin Teak Warehouse Customer Service

Reply from Teak WarehouseAug 3, 2026

Hi Ahmet, We are so happy that you had such a good delivery experience! We also love to hear that you took advantage of our Threshold (Flat-Pack) delivery service. The Hunter Table specifically was a great choice for this and we're certain it looks wonderful in your space. Thank you so much for taking the time to share this feedback with us! Teak Warehouse Customer Service

Reply from Teak WarehouseAug 3, 2026

Hi Christine, Thank you for taking the time to share this feedback with us. I do see that one of your Nautical Chairs arrived with the hardware not fully secure, which is absolutely not the standard that we expect our items to arrive/be shipped in. I see we got this replaced for you right away, and the new chair is currently in transit and on its way to you. Nonetheless though, we understand how disappointing it can be to receive items that aren't in perfect condition, so we truly appreicate you notifying us of the issue so we can make it right. I also wanted to clarify the shipping service for this order as well. Threshold (Assembled) service was selected upon checkout, meaning that the items are shipped & will arrive arrive fully-assembled and unboxed/unpackaged. We offer boxed/packaged shipping service for select items as well too though, which will show as an option at checkout. Thank you so much, Casey Martin Teak Warehouse Customer Service

Reply from Teak WarehouseAug 3, 2026

Hi Patricia, We greatly appreciate you taking the time to share this feedback with us! We're also thrilled to hear that the items fit perfectly for your space — the Regatta Table & Harbour Chairs were a beautiful choice! We hope you continue to enjoy your stunning new teak pieces for years to come! Thanks so much, Teak Warehouse Customer Service

Reply from Teak WarehouseJul 22, 2026

Hi Kathy, Thank you so much for sharing this feedback with us! We are so happy that you love the quality of your new Harbour Chairs and Pedestal Table — they are beautiful pieces! We're also glad that delivery was seamless and the communication met your expectations. Thanks so much for choosing us, we hope to see you again soon! Teak Warehouse Customer Service