Excellent
Based on 284 reviews
Teak Warehouse4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Providing the highest quality outdoor furnishings at “warehouse” pricing, Teak Warehouse offers you a wide range of options to create the stylish outdoor relaxation or entertainment space of your dreams. We are proud to serve architects, designers, and contractors on large-scale projects, as well as individuals looking for affordable luxury with quality that will stand the test of time!
Teak Warehouse (teakwarehouse.com) has 284 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
284 approved reviews, newest moderated first
Giri C.
very professional.
Reply from Teak WarehouseJul 14, 2026
Hi Giri, Thank you for sharing this review with us! We're thrilled that you had a positive experience with our team and thought they were so professional — that's exactly what we strive to hear! We hope to see you again soon! Teak Warehouse Customer Service
DA
Our experience was great with Teak Warehouse. Although the time of delivery had changed after we processed our order, we were able to reach a representative easily who helped us with the issue. The delivery service was prompt and professional and our table is beautiful and of excellent quality thus far. Happy with our purchase from this company.
Reply from Teak WarehouseJul 14, 2026
Hi Diana, We truly appreciate you sharing this feedback with us! We're so glad to hear that we were able to get your delivery timeframe accommodated, and are happy our Customer Service team was able to get this taken care of promptly for you. We also love to hear that your delivery was seamless and easy. We hope to see you again in the future and that you're enjoying your beautiful new Hampton Dining Table! Thanks so much! Teak Warehouse Customer Service
John M.
Very good service. Excellent quality furniture. Unique pieces. Good prices, particularly for the quality of the furniture.
Reply from Teak WarehouseJul 10, 2026
Hi John, Thank you so much for this feedback and choosing us for your outdoor furniture needs! We’re thrilled you had such a positive experience shopping with us. We also love to hear that you are enjoying your beautiful new teak furniture, and hope you'll consider us again in the future! Thank you for your business! Teak Warehouse Customer Service
Shannon B.
Teak Trestle Table was damaged with no solution given. Five dings & cracking after 24 hours. White glove delivery charge was also a disappointment. We paid extra and there wasn't enough help. The men were annoyed about how heavy the table was. We will not be purchasing items from teak warehouse in the future.
Reply from Teak WarehouseJul 8, 2026
Hi Shannon, Thank you for sharing this review with us, and I'm sorry to hear that you were not happy with your Reclaimed Trestle Table. I would like to clarify though, those “dings” and cracks you are seeing are just normal behavior for reclaimed teak. To elaborate, reclaimed teak is wood that has lived another life. Cracking, chipping, splitting, and fading of the finish are to be expected; it is that distressed & rustic character that makes every reclaimed piece unique. These characteristics commonly do not affect the durability of the piece. These behaviors may not happen to every single reclaimed item, but it happens to most & majority, as this wood is repurposed and it is the intended aesthetic. That all being said, imperfections that are considered normal behavior for reclaimed teak are not covered under warranty, and are not eligible for return, exchange, or replacement, as again, they are not damage/defects. However, as a courtesy to you, we offered a replacement A-Grade table, you would just be responsible for the shipping fees, since we incur these fees directly from the carrier. We value your feedback and business, and hope that we can come to solution that you are happy with. Feel free to reach out to me, and I would be happy to discuss more. Thanks so much, Casey Martin Teak Warehouse Customer Service
Kurt E.
Misleading delivery time. Product is fine
Reply from Teak WarehouseJul 7, 2026
Hi Kurt, I reached out via email already, but just wanted to reply here as well. First, thanks so much for sharing this feedback with us. Though we’re happy to hear that there aren’t any issues with the items you ordered, I am concerned that you feel the delivery timeframe was misleading. Looking at your order further, I do see that some of the items you purchased were out of stock and expected to be available in mid-late April. It looks like the container that was transporting the items was delayed though, which is a circumstance that is unfortunately beyond the control of Teak Warehouse. We do everything possible to provide accurate and current lead times/ETAs up front & at the time of purchase, but weather conditions, port & customs delays, and container loading & inspection processes can sometimes result in delays, which can extend the initial ETA provided. It looks like that’s what happened here, so I sincerely apologize if that led to any inconveniences for you. I see that once the items were back in stock though, and your order was shipped, delivery took only approx. 2 weeks. I understand still if you were expecting the order sooner, and again, we are deeply sorry for any delays. If there was anything else specifically that you felt was misleading or miscommunicated though, I would be happy to assist further and offer any help or clarification that I can. Feel free to reply to my email if you would like to discuss further. We hope you’ll consider shopping with us again, and enjoy your beautiful new furniture for years to come! Thanks so much, Casey Martin Teak Warehouse Customer Service
Sylvia G.
Never ever buy from this company. Bought a table advertised with "Quick Ship" which I learned meant leaves TW in 3-5 days NOT I get the table in 3-5 days. 2 weeks passed with no delivery updates so I emailed tw to cancel the table & refund my full amount. I learned tw would have honored a cancellation if I had done it within 24-48 hrs of ordering. Hadn't seen the table to cancel or return in that time frame. In the meantime the table was en route, the blame for no status updates was put on the delivery company which has since changed names. That same delivery company called me twice requesting delivery information. Again I advised tw that I requested my ordered cancelled & since my order was in transit I would decline receipt.tw advised that they would have to deduct a substantial amount from my refund if I declined the delivery BUT if I cancelled my order before it got to me I would incur less of a deduction. Oh, & by the way I would only get my refund when tw received the table in their warehouse. Can't make this stuff up! I requested an owner/ceo callback & was told that he/she will call IF they think necessary. Not at all pleased with the customer service extended by Dixie Serrano and Casey Martin. Finally, as I was getting no satisfaction from tw, I referred it to B of A to resolve. Just as an aside, the CEO never reached out, I guess he/she didn't think this situation merited his/her attention.
Reply from Teak WarehouseJul 7, 2026
Hi Sylvia, Thanks so much for sharing this review with us, and I am so sorry that your experience was unsatisfactory. I would like to clarify some details with this order, just so there isn’t any confusion. The purchase was made on 5/4/26, and the order consisted of our Hampton Dining Table, which is a QuickShip item. To elaborate, “QuickShip” refers specifically to the lead time for shipping (as mentioned in the name), and we also have additional disclaimers on the items themselves to clarify this even further. QuickShip items ship from our warehouse in approx. 3-5 business days from the date of purchase. Your order shipped on 5/8/26, 4 days after purchase, so right within our QuickShip lead time. Again, this lead time refers only the shipping timeframe for the goods to be released from our warehouse, not the timeframe to receive the order once it does ship. You mention that 2 weeks passed without any delivery updates, but I can see that both our Customer Service team and American West passed along tracking and lead time info to you via email shortly after the order shipped. By the time you had requested to cancel the order, it was already mid-transit, and while we were happy to honor your request for a cancellation, it was not possible to return the order without incurring return fees from the carrier. This is a standard practice, since all shipping/returns fees are quoted directly by the carrier: Teak Warehouse has no control over these fees. Still, as a courtesy to you though, we did not end up deducting any return fees, and simply covered them ourselves as a good gesture and to alleviate any further dissatisfaction. Additionally, to further clarify our cancelation policy, we allow a 24-48 hour window for cancellation after the order is placed. If cancellation is requested within 24-48 hours, a full refund is processed back to the original payment method. In this case though, the order was already in transit by the time a cancellation was requested, and the 24-48 window was well passed. Again, are deeply sorry that you feel this was not a positive shopping experience with us, and both our team and the American West team did everything we could to assist with getting any miscommunication clarified and sorted out for you. We appreciate you sharing this feedback with us though, and please do not hesitate to reach out if you would like to discuss further. Casey Martin Customer Service Manager Teak Warehouse
Earl
All three pieces were well constructed, wood was flawless and smooth. Everything was solid yet folded readily
Reply from Teak WarehouseJun 29, 2026
Hi Earl, Thank you so much for such a wonderful review! We are honored that you've taken the time to share this excellent feedback with us and that you are loving your new Starboard and Nautical pieces. We take pride in the construction and quality of our teak, so we appreciate you letting us know that you are so happy with your purchase. We hope to see you again soon! Teak Warehouse Customer Service
Michele D.
Horrific company. I spent thousands of dollars for 4 items from Teak Warehouse, 2 months ago and I still have not received them. I was told the items were damaged during the first attempt to ship them. The second shipment was supposedly sent a month ago but is currently nowhere to be found. I was sent a tracking number that does not work. They are behaving really suspiciously along with their shipper America West. Their communication has been horrific. They are near impossible to reach by phone and require multiple emails to get a useless reply from them. I will be initiating an investigation via a police report and disputing the charges with America Express Shipping. It’s been an absolute headache and I regret not sticking with Restoration Hardware for these items.
Reply from Teak WarehouseJul 10, 2026
Hi Michele, I know we're working on this together already through email, but I just wanted to make sure you got a reply here as well. I have escalated this up to the carrier's upper management team, as well as ownership, so we can get this taken care of for you and find out what the delay is. In the meantime, I know I offered a a courtesy store credit for the miscommunication and delays. Please know that this credit can be used at any point on a future order/purchase, and is valid for 365 days from the issue date. We hope that this can help alleviate some of the frustration regarding this delivery delay. I'll be monitoring this order/situation for any changes and updates, but just wanted to make sure this review was acknowledged in the meantime. Thank you so much, Casey Martin Teak Warehouse Customer Service
