tempramed.comReviews of tempramed.com

Reply from tempramed.comAug 25, 2025

Thank you for your message. We understand why you need this quickly. We cannot dispatch to India without a complete, courier-verifiable address. The details provided at checkout were incomplete, so we paused the shipment to prevent loss or return. That safeguard protects your order and makes sure it arrives at the correct destination. Once your details are correct and verified we dispatch on the same day if it doesnt fall on the weekend (unfortunately in this case it did fall on the weekend). We have done everything we can to get this right for you so that your order arrives quickly and safely.

Reply from tempramed.comDec 25, 2025

Thank you so much for taking the time to share your feedback! We really appreciate your trust and are here anytime you need support.​

Reply from tempramed.comAug 3, 2025

Hi Debbie, Thank you so much for sharing your experience! We're so pleased to hear that the VIVI Cap is making such a difference for you. Insulin stability is critical, and it's why we do what we do. It means alot to us to know our product is helping you manage your health with greater confidence and peace of mind.

Reply from tempramed.comAug 6, 2025

Hi Fred, We're genuinely sorry to hear about your experience, but it's important to clarify the facts as they took place. Your VIVI Cap is over 5 years old and well beyond the warranty period. Despite that, our support team remained in contact and offered you a replacement solution purely as a goodwill gesture. Regarding the adapter rings, we responded to your inquiry if any detail was unclear, we apologize, but at no point did we ignore your request. We strive to provide quality service and stand by our products, even years after purchase. This is proven by the hundreds of thousands of users around the world who continue to thrive with their VIVI Caps every day.

Reply from tempramed.comJul 14, 2025

Thank you again for reaching out. We understand your disappointment, and we appreciate the opportunity to respond directly. Please know that we have been actively managing your case since your initial contact. While our replacement process does require specific steps to ensure quality and fairness for all customers, we have handled your request with full attention and according to our protocol. Your replacement has already been processed. We work hard to support every customer who places their trust in us—and your experience matters to us. At the same time, we must also share that your recent comments do not reflect the service we strive to deliver, nor the experience of the hundreds of thousands of satisfied customers across the globe who use VIVI Cap every day to manage their insulin safely and confidently. We are and have been committed to resolving your issue and hope this replacement will restore your confidence in the product. Should you need anything further, our team remains available to assist.

Reply from tempramed.comJul 14, 2025

Thanks Jay. We appreciate your support and supporting you in managing your medication safely and confidently is exactly why we do what we do. If you ever have questions or need anything in the future, we're here for you!

Reply from tempramed.comJul 14, 2025

We're so glad to hear your order was processed quickly and that you're already enjoying the benefits of using VIVI Cap. Knowing it's helping you keep your insulin safe means everything to us. We're honored to have you as a returning customer!

Reply from tempramed.comJul 1, 2025

Thank you for your feedback, and we’re truly sorry for the delay in your delivery we completely understand how frustrating that can be, especially when you’ve paid for expedited shipping. While we do our best to process and ship orders promptly, delivery times are ultimately handled by third-party carriers, and unfortunately, delays can occur that are outside of our control. That said, we take full responsibility for your overall experience and would be happy to follow up with the carrier on your behalf or explore a partial refund for the shipping fee. Please contact our support team at [email protected] so we can make this right.