tempramed.comReviews of tempramed.com

Reply from tempramed.comJun 30, 2025

At TempraMed, we are proud to serve hundreds of thousands of customers worldwide who rely on our products to protect their medications. All our products undergo strict quality control and are designed to meet international safety standards they have undergone clinical verifications and are FDA registered. Your safety and satisfaction are our top priorities, and we would appreciate the opportunity to address your concerns directly. Please contact us at [email protected] , or reply here with your details, so we can assist you further.

Reply from tempramed.comJun 30, 2025

Thank you for sharing your feedback, and I sincerely apologize for the frustration and disappointment you’ve experienced with both our product and our customer service. This is not the experience we want for our customers, and I appreciate the opportunity to address your concerns directly. First, I’m truly sorry that our VIVI Cap did not meet your expectations. The VIVI Cap is designed to maintain insulin at a safe temperature range (not to actively cool it). We have a complete return policy and if you reach out to our support team they will always accommodate when sent the information required to process. We are committed to ensuring all of our customers have a positive resolution. We are proud to have hundreds of thousands of satisfied customers around the world who rely on TempraMed to help protect their medications.

Reply from tempramed.comJun 30, 2025

UPDATE: After receiving an email from you and according to our records and tracking information, the package was successfully delivered to the address provided. That said, we understand how frustrating this situation must be — and our customer satisfaction is our top priority. To ensure you’re fully taken care of, we are happy to resend the order at no additional cost. We want you to have the product you purchased and experience the peace of mind it’s designed to provide. I am sorry for the inconvenience this has caused. To resolve this, could you please confirm your order number and the shipping address used? Once we have this information, I will personally investigate your case and work with our shipping partner to determine what happened. If your package cannot be located, we will arrange for a replacement to be sent to you or issue a full refund—whichever you prefer. Your satisfaction is very important to us, and I want to make sure this is resolved as quickly as possible. Please reply to this message or contact me directly at [email protected] and I will prioritize your case.

Reply from tempramed.comJun 30, 2025

Your loyalty and trust mean the world to us. We’re committed to supporting our customers for the long term, and your feedback inspires us to keep delivering the best possible service and products. If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for your kind words—and for being a loyal customer for life!

Reply from tempramed.comMay 28, 2025

Thank you for your feedback. We sincerely regret the frustration you experienced and appreciate the opportunity to clarify. At TempraMed, we stand behind our products and honor our warranty policy. To ensure proper service for all our customers, we follow a structured process when handling warranty claims, including item verification, replacement authorization, and shipment confirmation. In your case, while we responded promptly and processed the return, you might have experienced a delay in communication that does not reflect our standard of care, and the fact that we resolved the matter and provided you with a satisfactory solution. If there is anything further we can do, please feel free to reach out directly.

Reply from tempramed.comMay 19, 2025

We're glad we could resolve the issue and that you felt supported throughout the process. Your trust means a lot to us, and we’re always here to ensure your VIVI Cap works exactly as it should.

Reply from tempramed.comMay 19, 2025

Thank you so much for your wonderful feedback! We're thrilled to hear you're happy with both the product and our service. Your support means the world to us, and just like your VIVI Cap we're here whenever you need us!