Susan M.
Quick detailed resolutions
Quick detailed resolutions
Reply from Text RequestApr 29, 2026
Susan, Thank you for this review. Glad our teams could help you

Excellent
Based on 455 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 360 reviews with 5 stars · Clear filters
Susan M.
Quick detailed resolutions
Reply from Text RequestApr 29, 2026
Susan, Thank you for this review. Glad our teams could help you
Bob B.
Excellent customer service, highly recommend
Reply from Text RequestApr 29, 2026
Thank you for leaving us this review. I'll pass your kind words to our customer teams
Empowered F.
Efficiency is the name of the game, and Text Request is the ultimate teammate. We needed an SMS solution that could keep up with our pace without the usual technical headaches. They delivered a platform that is robust, user-friendly, and backed by a team that actually cares about your success. Choosing them was one of the better business decisions we've made lately.
Reply from Text RequestMar 24, 2026
Thank you so much for leaving us this review. We work hard to provide for our users. Please let us know if you have any questions or concerns.
Krista P.
Both Hannah and Jess have been very helpful in demonstrating the Text Request platform and the in and outs of navigating it.
Reply from Text RequestMar 24, 2026
Krista, thank you for leaving us this review. I've passed your kind words on to Jess and Hannah.
Corrina
Very easy to understand the setup and everyone that I have dealt with so far have been wonderful!
Reply from Text RequestMar 24, 2026
Corrina, Thank you for leaving us this review. Please let us know if there is anything we can help you with on Text Request.
Anna
So far good.
Reply from Text RequestMar 24, 2026
Anna, Thank you for leaving us this review.
Alan
Great training. Personable.
Reply from Text RequestMar 24, 2026
Alan, Glad to hear you liked the training. I'll make sure to pass it along to the Success Team!
CHRISTINA S.
Great as always never really a text issue ever, it's the processor and text request goes the distance and takes care of contacting the processor and resolving the issue!
Reply from Text RequestJul 27, 2026
Thank you for taking the time to leave us this review