Text RequestReviews of textrequest.com

I signed up for Text Request and was excited to use the service. My account was created on Sunday, and by the very next day (Monday), it was terminated with no prior warning . The reason given was that they "couldn't verify my business," but I was given zero opportunity to provide documentation or resolve the issue. The timing was also highly suspect—my account was locked immediately after I declined an upgrade during a phone call with their support team. I paid for a full month of service but received less than 24 hours of access. When I requested a prorated refund, they refused and pointed to their Terms of Service, which state they can terminate accounts at any time for any reason . Here's the problem with that: their terms say they can terminate, but they do not explicitly state they can keep your money for services they didn't provide. Keeping payment while blocking access the very next day is unjust enrichment, plain and simple. To make matters worse, their "Customer Success Manager" ignored multiple follow-up emails for days. When I finally received a response, it was a copy-paste legal threat telling me to "contact my bank." Verdict: Save your time and money. If you run into any issue, they will shut you down immediately, keep your payment, and ignore you. I am now disputing the charge through my bank and filing complaints with the BBB and FTC.

Textrequest are scam after received fund they lock account they haven't refund my card its now 5 weeks You often fail to follow up with customers as promised.

Avoid Text Request if you value your time and money. Our account was suspended and permanently closed without any warning, without any explanation, and without a single message ever being sent through the platform. We had not even received our phone number yet - we were still in the onboarding process. When we reached out asking for clarification, we received nothing but a copy-paste of their Terms of Service, essentially saying they can close your account whenever they want and do not owe you a reason. No investigation. No conversation. No accountability. What makes this even more frustrating is that up until that point, everything was going smoothly. We were actively communicating with their support team, following every step of the setup process to the letter, and there was absolutely zero indication that anything was wrong. This is not how a professional company treats its customers. If you are a business looking for a reliable SMS platform, do yourself a favor and look elsewhere. A company that can shut you down without explanation at any moment - especially before you have even started - is not a company you want to trust with your marketing operations. Zero transparency. Zero professionalism. Complete waste of time.

14 day trial turned into I must pay to use the service. Then once I used the service and launch a campaign, you decide to suspend service pending a review. This is unacceptable. I will not be using this service. Please refund my card as soon as possible

TextRequest charged me without even giving me a number. Fraud company

Please cancel. Have not used. Already requested cancellation.

Read the reviews before you sign up with this company. When Zipwhip shut down I made the mistake of going to Text Request. I finally gave up and transferred to Voxie (big improvement!), but they continued billing me and refused to refund the money even after I called.

Platform and onboarding were good. The reason I am only giving 1 star is because of the 25% surcharge while I am waiting to get the 10DLC approved. I filled out the information BEFORE I had my number ported - doing everything I need to do on my end, and now I'm paying extra waiting for approval on your end. The surcharge should not be there for people who have submitted their information and are waiting for the 10DLC approval