Don F.
Tough Panel V2 Door Cracked - Tim wants to sell me another
Tim, There is nothing in the support ticket that proves anything other than you just blame the customer vs accepting responsibility for the defective product. You keep blaming the customer when YOUR install instruction was followed exactly. I also find it interesting that you blame over torque for the problem but then give no torque spec in your install instruction. Then when that was obviously false, you switch in your support ticket to blaming a glued strip that wasn't even on the hinge. The desperation to blame pretty much anything is apparent. The lie about inspecting the product before shipment is obvious also because the paper covers each side. It really did not have to come to this, but the level of incompetence is surprising. For something that's sold with videos of you slamming the K1 doors shut and open and claims of being unbreakable, this sure went wrong in a hurry. Tim will block you when you catch him in fibbing in his support tickets. I would spend money elsewhere. Lucky I only got taken for a small amount, under 40 USD. In response to the reply. The only "hostile" person in the conversion was Tim. He got upset I wouldn't pay to get another cruddy door. There is plenty of manufacturing documentation online that cautions about using high temps when cutting acrylic that can cause brittleness. Tim just went to his default, blame the customer without listening to the problem and ask for more money. Good riddance!
Reply from TH3D Studio LLCJun 4, 2026
This customer physically broke a product during installation, yet received a full refund. As he explicitly admitted in his support ticket, the panel arrived completely intact and only cracked while he was tightening the screws. We believe in complete transparency. Here is the FULL support ticket: https://www.th3dstudio.com/go/448206. We have also posted a public warning to other businesses on our website as well about this customer. He was permanently banned from our store for being a hostile, horrible customer who refused to take accountability for his own error and instead resorted to threatening our staff. We consulted directly with the manufacturer of these panels, another small US business. They confirmed this damage is 100% user error caused by applying excessive force. Despite his mistake, we offered a 50% discount on a replacement to be helpful. He rejected the compromise, left this misleading review, and opened a chargeback to try and defraud our business.