Poor
Based on 128 reviews
Movers & Packers2.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Movers & Packers offering most affordable options for your interstate move.
Movers & Packers (the3movingbrothers.com) has 128 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
128 approved reviews, newest moderated first
MichaelAdams
The movers took really good care of my furniture, and I appreciated that. They did an excellent job of packing and storing my belongings and making sure everything was properly tagged and sorted.
Reply from Movers & PackersMay 18, 2023
Thank you for taking the time to leave us a review. We are very happy to hear that your experience with us was an amazing one!
Rosalie
Moved myself and my parents. Had to speak w staff a few times (anthony) as my parents had trouble downsizing. Even on site we did “need” to add more but their office (Sarah) were excellent is walking me through - movers were SO professional and packed items without charge
Reply from Movers & PackersMay 18, 2023
Thank you for taking the time to leave us a review. We are very happy to hear that your experience with us was an amazing one!
Melissa S.
Brittany in customer service was so helpful! They deserve a good review after my experience I don’t believe half these bad reviews. I opted for full coverage insurance because why not?! Didn’t need it! Thanks for everything 3 Brothers!
Reply from Movers & PackersMay 18, 2023
Thank you for taking the time to leave us a review. We are very happy to hear that your experience with us was an amazing one!
Gina J.
Sarah is excellent
Reply from Movers & PackersMay 18, 2023
Thank you for taking the time to leave us a review. We are very happy to hear that your experience with us was an amazing one!
Kelly A.
Do not use this company - absolute crooks. I booked a move with them and had 7 days to cancel for a full refund of my deposit. I cancelled in this window as our plans changed, and they acknowledged that the deposit would be returned. However, it has now been 4 months and I have not received my refund. They claim they have sent 2 checks via mail (confirmed the correct address) and they keep “getting lost in the mail” but they will not give me a tracking number for these mail items. Additionally, I paid my deposit online through a peer-to-peer payment system and they cannot explain why they cannot return the payment electronically and instantaneously via this format. Absolutely unacceptable and unethical. I will likely be taking legal action to reclaim my payment, and thus far this has been a huge waste of my time.
Reply from Movers & PackersMay 2, 2023
Kelly, We have contacted the merchant who processes our refunds for further information. The company informed me that this issue has been brought to their attention, and they are working to have this check reissued. They are currently experiencing technical issues with their printer. We have requested that they send us the check to send out directly to ensure this issue is resolved promptly. Once 3 Brothers receives the check we will send it to you. We deeply apologize for the delay and are working with the vendor to correct the issue promptly.
Maddy C.
This company is a SCAM. I cancelled my move well within the 72 hours and it has been over 4 weeks with no Refund. I put a deposit of $1150 down and have not seen any of it returned. They are rude and unprofessional. STAY AWAY from this company
Reply from Movers & PackersApr 29, 2023
Maddy, Thank you for giving us the opportunity to assist you with your move. I am sorry that you have decided to move in another direction. The contract you had with us was terminated by you on March 27. After speaking with you on the 20th, we contacted the vendor for an update. Please accept my apologies for the delay. Currently, the company is waiting for their maintenance contractor to diagnose and correct a problem with their machinery. We are deeply sorry for the delay and are working to have it corrected as soon as possible.
Jordan B.
The initial person I spoke with asked for a rough list of items since I was not home and really wanted to book my reservation before I got home. We did just that. As promised, later on we took a real inventory of everything. The person on the phone was very nonchalant about everything and assured me that nothing would change despite my reservations. Of course when the moving company shows up the price more than doubled. I called customer service and after almost an hour of constantly calling finally someone picked up but only saw the original packing list as well and assured me that their “management would be notified”. That’s all well and good but I do not have the money to pay the movers and they are, at this moment, taking a small portion of my items. I am left now to figure out how I am going to get rid of the rest of the items by TOMORROW MORNING. I have 0% change of making this happen so, wish me luck. But don’t worry, their management will be notified…… don’t ever use this company. They could care less about their customers and will leave you in the dust as soon as you transmit the payment. I am US military and urge caution on anyone else in the military who is on constant time constraints to stray as far away from this company as possible.
Reply from Movers & PackersApr 19, 2023
Jordan, In order to provide an accurate estimate of the move's cost, we ask for the most accurate list possible during the booking process. It is understood that the inventory list may change between the time of booking and the day of the move. For this reason, we conduct a Quality Assurance call 3-5 days prior to the day of the move in order to obtain an updated inventory list for the crew. Without a complete and accurate list of items to be moved, we cannot estimate the cost of the move accurately. During the quality assurance call, it appears that no changes were made to your inventory. On both calls, the inventory list is presented to the customer for review and approval before the end of the call. An accurate estimate can only be achieved if we are provided with all the details regarding the scope of work to be performed. In addition to packing supplies, at least 20 additional items were added to your inventory on the day of the move. The driver informed us before the final inventory list was completed that there was at least one extra box spring, an increase in the number of boxes, two additional tables and tool boxes, as well as other items that had been added. It is necessary for the crew to assess the final cost of the move according to the scope of services provided. Regarding your attempt to contact customer service, I do see that there was a missed call before speaking with customer service, and I apologize they were very busy assisting other customers. Approximately 15 minutes passed between the time of the voicemail and the time of your contact with customer service. This is the only call I have seen from the number associated with your file, unless there were calls from another number made. Should you require any further explanation regarding the additional charges related to the increased inventory list, please do not hesitate to contact customer service.
Paul A.
I couldn't have asked for a better moving experience! The team of movers from 3 Brothers Moving & Storage were respectful and skilled, making the entire process much less stressful. Their customer service was top-notch, answering all questions and accommodating special requests. I highly recommend their services to anyone in need of a reliable and trustworthy moving company.
Reply from Movers & PackersMay 19, 2023
Thank you for taking the time to leave us a review. We are very happy to hear that your experience with us was an amazing one!
