Katie K.
Scammed us
Admin at TheAltening dot com Email does not work. We paid for products and did not receive them. I asked for refund and they kept responding with open a ticket but it will not let me open a ticket. The email it has online to reach out to customer service does not work. Stay away and do not purchase at this website. Their response is saying I need to create a ticket but as my review states, it would not let me start a new ticket. I tried it multiple times and Xevier responded in email saying the instructions are clear and if you’re not able to follow them there’s nothing else they can do. I sent email evidence of all of this to trustpilot to show this company never resolved the issue when I tried to communicate with them.
Reply from TheAlteningJul 2, 2023
Hi, I apologize for the confusion but we do not provide support over TrustPilot. If you need assistance, you must create a ticket on our website and we'll respond to you promptly.


