Theater Seat StoreReviews of theaterseatstore.com

I received the chairs and the tables; however, have not received the wine glass holders?

I am not sure of the materials that cause this problem but there is a nearly overwhelming odor of formaldehyde associated with these seats. They seem nicely made but they really smell of VOC's. I could not recommend them. They have been in a room open to the outside for over six weeks and they are just becoming to the point I would say was not awful. I am hoping that another six weeks will allow us to use them. Luckily, we have not finished our theatre, so it will not be (I hope) more than an inconvenience.

Could have been a five star experience but I received one of the chairs with leather damage. I sent a request for repair or replacement and it has not been answered which is disappointing. Order time took less than a month which was about what I expected.

Love the chairs. I quality. but be prepared for a 4+ week delivery if you use the white glove service

The seats I ordered took longer than expected and required a few phone calls to get things moving. They were delivered in perfect condition and were easy to setup. We have been enjoying our movie nights from the comfort of these wonderful seats. The only problem with the Palliser Blade is that they tip forward very easily when in recline mode if you lean forward or try to get up without un-reclining.

I ordered an item that was marked quick ship. According to the description, the product should have been at my house within 4 weeks. However after my order was placed, I was informed that the product was back ordered 6-8 weeks. Unfortunately it was then delayed again. Customer service never contacted me. I always contacted them. In the end, I contacted the manufacturer to try and get the item delivered as soon as possible.

The seats finally arrived after two months of waiting. I ordered seats that I was told were "In Stock" but waited more than two months to get them. Multiple versions of stories when I called, including that the bad winter weather shut down the factory in the Carolinas. Logical story except they were supposedly "In Stock" and they were actually made in Mexico and shipped from Texas. Once the seats were received, i am generally happy. Some minor improvements in the headrest support is needed, but overall, they are a good value seat and I am very satisfied.

The actual chairs are great. They are exactly as described and good quality. Our only problem was with delivery. We paid an extra $100 for what they call white glove delivery which means they are to take them to the room of our choice, unpackage them and set them up. Theaterseatstore outsources delivery to 3rd party delivery services. Our delivery service arrived at our house and refused to set the chairs up. They said they never do the set up and they didn't know what we were talking about. $100 down the drain so don't fall for thier gimmick of "we will set it up for an extra $100 if you buy the white glove delivery". They basically stole $100 from us.