customer
Very helpful
Very helpful
Reply from The Backyard OutletOct 8, 2026
Thank you for taking the time to leave a review on TheBackyardOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.

Excellent
Based on 54 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Backyard Outlet is your one-stop-ship for hot tubs and saunas from the top manufacturers in the US. If you are looking for something to make your Backyard Better, we have it (or hope to be adding it to our catalog soon)!We sell the best spas available in online retail, along with real in-person support through phone, chat, and email. We can help you find accessories, replacement parts, replacement spa covers, and connect you with the manufacturer, when necessary.Learn more at TheBackyardOutlet.com.
The Backyard Outlet (thebackyardoutlet.com) has 54 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
54 approved reviews, newest moderated first
customer
Very helpful
Reply from The Backyard OutletOct 8, 2026
Thank you for taking the time to leave a review on TheBackyardOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Richard S.
The website is quite complete. Also, the communication online was very informative and my answers to my questions were very satisfactory. Overall, a good impression.
Reply from The Backyard OutletOct 8, 2026
We’re so happy to hear that you had a great experience with us & hope your new AquaRerst spa also meets your expectations! We look forward to working with you again for any of your spa needs. Thank you, TheBackyardOutlet.com
John S.
My chat with Hannah solved my issue. She's great
Reply from The Backyard OutletSep 10, 2026
Thank you so much for your order & review of TheBackyardOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Anthony H.
The agent that took my call was very helpful, treated my questions with respect and helped me make the best decision that I can.
Reply from The Backyard OutletSep 4, 2026
Thank you so much for your order & review of TheBackyardOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great! So sorry we got the wrong part on the first attempt, but I am glad the correct part was processed quickly!
Lucy B.
Customer Service is top notch. We ran into a couple of snags along the way, but each one was handled well. Customer communication is great.
Reply from The Backyard OutletAug 28, 2026
Thank you so much for your order & review of TheBackyardOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great! And, we appreciate your patience and communication during the production delays! Keep us in the loop if we can help in any way!
DAVID P.
No surprises. Fast email response.
Reply from The Backyard OutletAug 28, 2026
Thank you for taking the time to leave a review on TheBackyardOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Kurtis K.
Easy to navigate
Reply from The Backyard OutletAug 21, 2026
Thank you so much for your order & review of TheBackyardOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Robert
Tim was, 1st very prompt with his reply to our emails and 2nd very detailed with answering our questions. He contacted the spa company and was able to meet our dead line date. I commend him and Hannah for getting this order done so efficiently. Martha Trapp
Reply from The Backyard OutletJul 31, 2026
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, TheBackyardOutlet.com