Average
Based on 31 reviews
TheCocoBeauty.com3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are proudly a Family-Owned and Family-Run business in GA. With currently, more than 21 partner stores in Florida, Georgia, and Ohio. We crafted TheCocoBeauty.com for your ease and comfort to explore and buy seamlessly and securely online and enjoy world-class customer service.TheCocoBeauty.com’s mission is to combine secure and world-class online shopping convenience with the same personable touch of a brick & mortar corner beauty supply store. Using futuristic technologies, we empower our customers to not only shop their favorite products and brands but also explore newest most-trending products from the comfort of their home.We love Hair, Wigs, and everything about them. Our customers are of paramount priority. Every order, every call, every text, every visit from our customers motivates us to elevate our customer service to a higher level. It's truly All About You!
TheCocoBeauty.com (thecocobeauty.com) has 31 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
Showing 2 reviews with 3 stars · Clear filters
Jeannett
I did wait a long time for my order but what I liked the most is that the owner is very much involved when we email when we complain and he will take care of you in the long run. He is very professional and that’s much appreciated. Finally got my order.
Jilly J.
I was sad about not receiving my hair, but one thing I've noticed with a lot of beauty supply stores since the tariffs have taken effect and most if not all of them get their hair from China the prices are super high or you just will not get your order. I would've appreciated receiving more of an update but instead I had to reach out to them after two weeks with no word on when I could be expecting my order. They said I would hear something at the top of the following week and then another two weeks passed and I finally asked for a refund. They said it would take 5 to 8 business days, but again I just decided to be very patient with this process instead of disputing it And I'm glad I did because they finally came through on the 10th or 11th business day. So at least they kept their word on the refund. I am very VERY sad that I didn't get my hair and still wish I could've just gotten my order, but I understand. I believe they don't have any control over what's been going on lately with their suppliers but, if they would put that disclaimer out there before people placed their orders, it may help improve their level of service.
