Bad
Based on 95 reviews
The Heirloom Books1.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At The Heirloom Books, we create books so that people all over the world can tell their story and feel empowered. Whether it’s your fitness journey, mental health, pregnancy, faith, or things you're grateful for, we provide a space to record it all. We make books to help people pass on a priceless legacy to their family and the next generation, sharing a part of your life and the most important life advice you can give. We’re not just a company or a bookstore; we’re your best friend, always by your side on every journey in your life and your family's. We’re here to remind you of the good things when life gets tough.
The Heirloom Books (theheirloombooks.com) has 95 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
Showing 4 reviews with 2 stars · Clear filters
Cassandra M.
Nice concept but 1) i got the ones for grandma, mom and dad and the questions were not at all the same in all books. 2) the questions are sooooooooooo repetitive! I went over each book and had to whiteout over 1/4th to a 1/3rd of the questions and replace them with new questions because they were repeats
Will
I ordered a book in early December as a Christmas gift, as advertised on Instagram. 8th January and still no delivery, nor is there any tracking update past the stage of order received - it hasn't even been dispatched. I also ordered book for "Mum", being based in the UK - but from what I can now see online, the book cover says "Mom". This isn't what I ordered so I'm disappointed twice. It appears I'm not the only one based on these reviews- I hope others take a moment to read reviews before placing an order in good faith. 2 stars instead of 1, purely because I (maybe foolishly) haven't given up hope and have only just chased; we will see.
Oscar
I ordered two books from Heirloom Books over a month ago and have still not received them. I’ve tried reaching out to the company, but they haven’t responded as of yet. It’s frustrating to see that my experience aligns with so many other negative reviews. There was no mention on their website that the books would be coming from China, which might explain the delay, but this lack of transparency is unacceptable. If I’d known, I wouldn’t have ordered. Very disappointed with their service and lack of communication.
Reply from The Heirloom BooksDec 26, 2024
Hi Oscsr, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
Rachael L.
Took about 2 weeks to get here (now only realising its shipped from another country), book is flimsy and small, not hardback, a total rip off. Avoid company at all costs and get one on amazon
Reply from The Heirloom BooksNov 15, 2024
Hi Rachael, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
