Excellent
Based on 4,236 reviews
The iFISH Store4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The iFISH Store provides one of the widest selections of freshwater aquarium and pond fish available online today. We have been providing freshwater fish to aquarium and pond enthusiasts for over 20 years. Here's what you can expect from The iFISH Store: High Quality Fish / Low Pricing / Fast, Low Cost Shipping / Superior Customer ServiceFollowing quarantine, all shipments are sent via FedEx Overnight at a flat rate on all orders regardless of size. Interested in something you don't see in our store? Contact us at [email protected] or 516.524.6423 and just ask!
The iFISH Store (theifishstore.com) has 4,236 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
4,236 approved reviews, newest moderated first
ABBEY B.
Good company to deal with,would recommend anyone to them.
Reply from The iFISH StoreApr 23, 2024
Hi Abbey; We appreciate the review! We are always thrilled to hear when our customers are pleased with our larger Discus. We're sure that they made a very colorful and beautiful addition to your aquarium. Enjoy!
Rhen S.
Amazing company great looking fish will definitely be back for more!!
Reply from The iFISH StoreApr 23, 2024
Hi Rhen; Thank you for taking the time to post a review on your positive experience with us. We're happy to hear you were pleased with your Cichlids! We hope you're enjoying them and we can support your aquarium needs again in the future.
Dionne S.
Well first of all we had ordered over $250 worth of fish! They where all late getting here. When the fish arrived two or three of the cichlids had white things all over them I think it was ick, that was on the fish. All of the cichlids and plecostomus has all died within the first two weeks the fish that I had in there before we got the new fish cichlids we're all doing okay had no problems, the tank has been established for over 2 years, so there should be no problem with that tank.. I had ordered three discus for my husband's tank and they all died within the first couple of days his tank has been established for over 4 years and has other fish in it and has no problems. You think that when you pay $39.99 for one fish that you would get something healthy not diseased... I doubt the fish store will do anything about it. I wouldn't buy fish from them again... Thanks a lot fish store.
Reply from The iFISH StoreApr 23, 2024
Hello Dionne; We're very sorry that you were disappointed in so many aspects surrounding your order. However, at this point, we really can't positively identify what specifically may have caused several of the fish to perish because this is the first we have heard from you. Based on the information provided in your review, we can comment on a couple of things: (1) You stated that the order was "late" getting there. However, when we looked at your order history in our system it shows that you placed the order at 11:20 PM on March 16th and the order was shipped via FedEx Overnight Service at 3:00 PM on March 26th. They were delivered to you at 2:53 PM on March 27th. We state that our delivery time is 7 - 10 business days after an order is received and your order falls within that time frame. So we're unsure about what specifically you might mean by "Late". (2) We take all reports of ick very seriously and we would never ship out a fish that has obvious signs of ick. We have preventative measures in place including a quarantine on all fish before shipping and a visual inspection on each as it is selected and packed. We also have an integrated 300 Watt UV light system as part of our facility water filtration system to control any sources of infection. When we receive a report of ick, we have a standard protocol where we immediately check our tanks and all records for orders that were shipped from the same lots. In your case, we didn't uncover any other suspected ick cases. (3) Ick can be stealth like and can reside in a fish and not be noticeable until the fish is stressed. When they are stressed it weakens their immune system making them more susceptible. Common causes of stress can be from being in transit, how they were acclimated, fluctuation in temperature and other aggressive tank mates. When caught soon enough ick is treatable and we believe if it was ick you spotted on your fish, we could have worked with you to identify the problem and treat them. (4) We certainly understand that you had established tanks on your end and all of your existing fish were healthy. However, all of your fish were fully acclimated to those specific water conditions and we still don't know how those water conditions compare to the water conditions we tightly maintain for our inventory. As you know, these fish are very sensitive to water parameters and the slightest change could induce stress but it can be overcome with a slower paced acclimation and early treatment if an outbreak is observed. We really wish that you had contacted us immediately upon receiving your order if you felt that some of the fish did not look healthy. We encourage all of our customers to do this so we lose no time in assessing and addressing the issues. We would have requested photos of the fish you believed were infected as well as looked at your tank parameters and worked toward a mutual conclusion. We're sorry we didn't have that opportunity with you.
Daniel B.
3 out of the fish died.
Reply from The iFISH StoreApr 22, 2024
Hi Daniel; We’re sorry to hear that 3 of the fish perished. We hadn’t heard from you previously about this and we’d like to be able to respond in more detail but it’s difficult without further detail. In looking at your order we noticed the combination of fish and invertebrates that you purchased and hope that you didn’t put the 3 smaller invertebrates in with such large Cichlids. That could cause a problem but we’re just speculating with the minimal information we have from you. We really advise all of our customers to contact us at the first sign of ill health so that we can work with them to turn the situation around. We would have liked that opportunity with you. If you would like to contact us at [email protected] and provide more specifics we would be happy to assess the situation with you.
Arnold L.
Even though fedx was a day late on delivery they are all doing fine.
Reply from The iFISH StoreApr 17, 2024
Hello Arnold, We're happy to hear your Discus are doing well. Fortunately, we pack our fish to withstand an additional day delay in delivery by FedEx. As a recurring customer with us, we really appreciate your patience and understanding with this delay. Thank you for taking the time to provide a review on your experience with us and we hope we can support your aquarium needs again in the future!
Spencer F.
I spoke to someone at that store about the 2 redtail catfish i purchased. Before i made the purchase i asked if it was ok putting the 2" redtails in with 4- 5" cichlids and parrots in a 200gal tank and i was told yes. My cichlids ate both redtails as soon as i put them in.
Reply from The iFISH StoreApr 17, 2024
Hi Spencer; We're very sorry this happened to your Redtail Catfish, however, we can't seem to find any evidence in our call logs of a phone call from your number nor can we find an email from you. Just in case we missed something, we also asked the members of our staff that have access to incoming customer calls and no one recalls a conversation about this. Most important of all, we never would have recommended putting 2 inch catfish in with larger cichlids which can typically be quite aggressive. The compatibility chart we have available on our own site (https://theifishstore.com/pages/compatibility-chart) indicates that this combination isn't compatible. Are you positive you contacted us prior to placing your order? Needless to say, we really are sorry that the catfish perished and we would advise you to take a look at our compatibility chart if considering other potential tankmates for your cichlids in the future.
PJ
Shipping was fast. Fish and lobsters were very healthy. I have purchased many times from Ifish and they continue to be my favorite store.
Reply from The iFISH StoreApr 15, 2024
Hi Patricia; We’re very appreciative of your repeat business with us and happy to hear that you were pleased with this most recent order. The lobsters are always a great addition to any tank and such a conversation piece! It sounds like everybody acclimated well. Should you need any assistance on this latest batch, we’re here to help! Hope we can fulfill your aquarium needs again in the future!
Robert N.
Great experience , all fish arrived alive “as it should be when you’re spending $60 for shipping.” Besides that all was fine.
Reply from The iFISH StoreApr 13, 2024
Hi Robert; We're very happy to hear all those Bumble Bee's made the trip well. We really focus on our packing procedures to prevent any excessive stress when they are shipping. We understand the cost of shipping can be prohibitive to our customers as it has become that way for us and the carriers as well. As it stands, we make no profit on our shipping costs because the cost of Overnight Shipping for a fairly heavy box of water is already expensive and we don't want to make it any higher than we have to for our customers. That being said, we focus on delivering very healthy fish and providing great customer service. We're glad that you were pleased with all else in your order! We hope that you'll consider us again in the future. Thank you!
