Excellent
Based on 99 reviews
The Kind Pen4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
New Jersey-based The Kind Pen has quickly become one of the most trusted brand names in the industry. The Kind Pen vaporizers are an effective delivery system that offers a healthy and affordable alternative to crude resin-filled pipes and bongs. The Kind Pen offers the perfect balance of potency and discreet portability for consumers. With five clicks and a deep breath, The Kind Pen is letting people taste the world in a wonderful new way.
The Kind Pen (thekindpen.com) has 99 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
99 approved reviews, newest moderated first
Sera J.
I highly recommend The Kind Pen to anyone that wants reliable and quality products. I've used the Slim Oil Premium for years and am very satisfied with the battery life. I do wish they would restock the 1ml cartridges for it again though.
Josh W.
Quality products, lifetime warranty and great customer service. Glass products are thick and sturdy.
Eric B.
Quality products at great prices. Web site is easy to navigate with great customer service and quick delivery.
Wulfy G.
For the near 5 years I’ve been buying from kindpen, they’ve become my one and only source for anything vape related. I must’ve bought near a dozen products from them by now (with more on my wishlist) and the one time I received something faulty, they sent out a replacement as soon as I contacted customer support. The fact they give you a lifetime warranty on all their products is just the candle atop the cake when I can go out and live life with my vapes and not worry about having to pay full price to get it back if there’s an unfortunate mishap while hiking or kayaking
Ashley
I was sent the incorrect color. I emailed the company regarding the issue as well as use the WhatsApp number and receive no response. After leaving a negative review I received the most unprofessional, nasty, almost adolescent response from the owner. Instead of apologizing for their error they expressed their dislike in me doing a chargeback with my financial institution, only after receiving no response from them and offered no resolution. I am extremely disappointed with this company seeing how I have purchased from them previously due to being recommended but it was a huge mistake. They are unprofessional and inconsiderate. The owner immediately took an FU you attitude towards me and no accountability for their error. Not only was the color they sent incorrect but the actual product is faulty. I may have just kept it but as soon as it was opened it broke, It is also scratched, the protective coating over the metal is peeling off as if it has been used. I believe they alter their site and product reviews. My negative review is not posted And the owner has blocked me from responding to them because they “don’t want to waste their Saturday”. The chargeback was the right decision because it yielded me a quick, Pleasant and hassle free result. Your customer service and the product you sent me is trash. Update: See unprofessional and nasty response from owner below. Nothing but excuses, sarcasm, pointing the blame at the customer and no resolution. This experience has been very disappointing. I have found a company offering the same products so I’ve been able to order the correct color. Crossing my fingers for a better experience.
Reply from The Kind PenApr 26, 2025
good ole Ashley, received her pen at 5:20 PM on FRIDAY NIGHT... emailed Customer Support at 7:10PM on FRIDAY NIGHT, did not relieve a response by SATURDAY MORNING at 11:00AM. did a chargeback, and left negative reviews everywhere. If dealing with a customer like this means id have to live in a cardboard box. please send the cardboard boxes. Ashely, sorry for this monumental error of getting the incorrect color, it was 4/20 and we did about 250 order that day, our crew was I'm sure very tired and mistakes happen, Not the end of the world Monday morning would have been our normal business hours to respond and we would have done so, accordingly. More then likely sending you out free items for the mix up(like the free tee shirt you received). Once again enjoy your weekend, life is short don't sweat the small stuff. PS you forgot to leave a the review on Google as well :)
Shante K.
I ordered two vapes: black/gold and white/gold. I received neither of them. Instead I received black/neon green and white/red. When I wrote to the company, I was told the site states there are “color variations” and they no longer sell the “gold button vapes”. 3 questions: 1. If customers can choose a specific color, but will receive a different one, what’s the point of choosing? 2. Shouldn’t customers be told they will receive a different color if something is no longer available? 3. And if something is discontinued, why is it still for sale on the site as of today?? (1/09/2025 @ 5:54pm) AND they’re making me pay the shipping for returning it to them for their mistake. I am definitely getting a refund. I received the order within the expected timeframe and a quick response, so that’s why the 2 stars.
Reply from The Kind PenJan 10, 2025
Yes it is stated before you add them to the cart BUTTON AND BASE COLOR MAY VARY FROM WHAT IS PICTURED.
Greg M.
Just received my new Bullet 2.0 and already like it better than the original. My very first vape pen was an orange Bullet from Kind Pen and it was my introduction to vaping concentrates so it's cool to see it continuing to innovate after all this time. I got the bubbler\water pipe adapter combo and couldn't be happier. It hits like a champ and the water filtration gives nice cool rips so you don't blow your chest out afterwards. I'd certainly recommend anybody considering it to give it a try. It's a great little portable hitter and you get the Kind Pen lifetime warranty so there's really nothing to lose. Try it out, you'll like it.
Gloria G.
I love my Jiggy, I got it cause it does both dabs and carts. I love that they have a lifetime warranty. If you’re looking for a great device, I recommend buying from The Kind Pen.
