Excellent
Based on 800 reviews
The Monitoring Center4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We Offer The Best Home Security Alarm Monitoring At The Affordable Rate Of Only $9.99 Per Month + 6 Month Free Sign Up Bonus. We Can Monitor 99.9% Of Existing Alarm Systems.The Monitoring Center was founded in 1998. We have never been bought or sold and we have built our customer base one customer at a time and pride ourselves in the delivery of personalised customer service excellence at an affordable price.We are in fact, the most affordable, dependable, full service, ULC Listed, CSAA 5 Diamond certified alarm monitoring facility across North America.The Monitoring Center executives have over 200+ years of combined experience between them within the alarm monitoring industry. Their combined experience led to The Monitoring Center being considered innovators within the security industry...we are the first company to separate the cost of alarm systems from the cost of alarm monitoring. This innovation has resulted in the delivery of wholesale monitoring prices and the most satisfied customer base in the industry.Our ServiceTMC is a full service leading provider of high quality...low cost home, business and HOA (Homeowners Association) security alarm monitoring fast approaching its' 2nd decade of servicing customers. We are a rapidly growing company currently servicing satisfied customers across Southern California and Florida.We are equipped with today's most advanced technology and are committed to customer service excellence. TMC is determined to provide you and your family/employees/residents' with the highest level of professional security monitoring at an affordable price.Our CommitmentYou can be secure in the knowledge that our Customer Service and Technical Service support teams' will be a constant when choosing The Monitoring Center for your security needs. You and your family's'/employees'/residents' security needs are our ONLY priority.We deliver affordable...dependable...full service alarm monitoring 24/7. Our Customer Service and Technical Teams are ther
The Monitoring Center (themonitoringcenter.com) has 800 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
800 approved reviews, newest moderated first
MARIA A.
Very impressed with the level of service provided all around, from the sales representative, to the installation technicians. Very prompt and efficient service. Employees are knowledgeable and professional. A very satisfied customer!
Reply from The Monitoring CenterFeb 14, 2020
Thank you Maria!!! Welcome on Board :).
MANNY D.
Install tech was very helpful with setup and very punctual with arrival time. Great experience. I would recommend The monitoring center to everyone.!
Reply from The Monitoring CenterFeb 14, 2020
Thank you Manny your positive feedback is much appreciated.
William B.
very professional installation
Reply from The Monitoring CenterFeb 14, 2020
Thank you Willam!
Stuart A.
Had some initial setup issues which were resolved quickly with a call to support. Support was friendly, well informed and proficient. I'd recommend TMC to anyone.
Reply from The Monitoring CenterFeb 13, 2020
Thank you Stuart! We appreciate your positive feedback and look forward to servicing your security needs.
XFR
They are great on the initial sales call but never returned my call or email afterwards. The booking was a bit messed up too so the tech appt was not per the initial booking. The tech was just following instruction from his support instead of using common sense to trouble shoot so I had to step in to trouble shoot the setup. Just hope the rate does not jump up after the first 18 months to make it worth my while to switch over. The call station seems to have reliable staff as they answered the call within a very short time in order to do my own testing as the tech was late for the next appt.
Reply from The Monitoring CenterFeb 13, 2020
Thank you and welcome on board!!! We do apologize for any inconvenience but can see that your system is up and running. Please do contact me directly moving forward so we can ensure all of your alarm needs are being met. Mirella, Sales Manager, 1-866-247-4999 Ext 2235 or email [email protected]
ADRIAN M.
I have to honestly say that dealing with Mirella at the monitoring centre was absolutely phenomenal. She answered all my questions very clearly and concisely. I myself have worked in customer service for several years and she is top notch! I would definitely recommend the monitoring centre based on my experience.
Reply from The Monitoring CenterFeb 12, 2020
Thank you so much Adrian ... you have made my day!!! Welcome on board and please do contact me directly should you require any assistance in the future. We appreciate you business!!!
LUCINDA O.
I called, and was told to call back at 8am PST. I called at 8 and reached message center again. On the 3rd call, then they finally told me they don't open till 9am PST. I finally placed my order and I requested to have the invoice email to me. She said Ok, never got it. I called again requesting for it, and another person said it's on it's way again; still haven't got it. I got it in person after the technician finished the job. Only they could just communicate that instead of leaving me hanging. The technician got me going with the app. What he didn't tell me was how to change my password nor that other members of the household needs codes to use the app as well, having us unnecessarily running around trying to get it work, when all that could have been prevented by communicating all the information to us.
Reply from The Monitoring CenterFeb 8, 2020
Hi Lucinda ... We do apologise for any inconvenience. We are a 24 hour alarm monitoring facility but our sales office does keep office hours. We are happy that your app is now up and running and are sorry that it was not explained fully to you on site, please rest assured that this will be reviewed with your technician to ensure it is communicated to customers moving forward. We do thank you for your feedback so that we can put corrective measures in place. Please do feel free to contact me directly if you need any further assistance ... Mirella, Sales Manager 1-866-247-4999 Ext 2235 or you can email me anytime at [email protected]. We thank you again for your feedback and would like to welcome you on board Lucinda :)
Brigitte
The technician took the time to ensure every sensors in the house were working with the reprogramming of the existing panel. There was no push to sign on for any extra features. The service was outstanding the sale representative and the technician. There was even a phone call two days ahead of the appointment to confirm timing.
Reply from The Monitoring CenterFeb 8, 2020
Thank you Brigitte ... our pleasure :). Welcome on board!!!
