Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Jennifer C.
Therapy Notes Support Staff have always been available should an issue arise. They are quick to answer the phone and even quicker to find the issue and suggest a solution. We are very please with this support and hope to continue this relationship in the future.
Gabriella
Bethany O. and the whole Therapy Notes service team has helped us so much to troubleshoot any issues. Amazing service!
JESSE C.
Outstanding Customer Service Reps. I've been using TherapyNotes since 2020, and their reps have always friendly, helpful, knowledgeable, and unexpectedly informative. A priceless resource for me as a one-man clinical practice. Also, the hold music is pretty good.
Jack Aguirre LMFT, EAP, C.
Since I’ve utilized TherapyNotes for the last five years. all staff who have supported me have been patient, helpful, and knew how to navigate the system.
Michael Greelis, PhD, L.
TheraapyNotes customer service reps work like Trojans. They don't stop until the job is done.
Nina G.
TherapyNotes is the rare company which still gives excellent customer service. In my most recent interaction, I called and immediately got someone on the phone (in the past, if there is no one immediately available I appreciate that they tell you what number you are in line and an approx wait time). Kat took care of me, calmed me down, helped me figure out what support I needed, walked me through the steps, even showing me directly what I needed to do, and sent me a detailed email outlining what we talked about. She also let me know the next steps and how to recontact her or someone else if necessary. I had been hesitant to pay for therapynotes as a solo practitioner who had done all the notes and billing myself for many years, but I don't regret my monthly fees in the slightest now!
Linda
Therapy notes is the best online software for psychiatry and other mental health services. The program is user-friendly and the support from IT is excellent.
Tyler J.
I reached out to TherapyNotes with several questions, and Kay's email response was fast, professional, and incredibly helpful. They addressed my concern thoroughly, provided clear instructions, and even included helpful links for additional resources. It’s clear they value their customers and go the extra mile to ensure a smooth experience. I appreciate their efficiency and attention to detail—something that makes managing my practice so much easier. Highly recommend TherapyNotes for their exceptional service!
