Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Brad H.
I called with a question that was borderline TN territory. Carly was so helpful and walked me through it and sent me a link with some great and really helpful information. She was great and I appreciate her help and guidance. Brad
Rice P.
Customer service is beyond excellent. Everything these folks do helps me manage my solo practice more easily. I cannot imagine having to use a different EHR provider. I have used them consistently since 2019, so over 5 years.
Sophinnian R.
Luis R assisted me with getting back into my account last night. Having kind, patient, competent help available makes all the difference (on a Saturday evening, no less!).
Thomas R.
Emily was patient, knowledgeable and successful at helping solve my technical concern and I am not the most technologically savvy person. I really appreciated that!
Saul D R.
Concise and focused answer to a question. Very friendly and encouraging. Excellent customer service.
Kathleen
The support staff helped me fix a billing error I made. I felt it was a really bad situation, but they helped me to correct the error. I was extremely relieved! They have given our practice amazing customer service.
Angela J.
Emily deserves a 10-star rating! She answered all my questions thoroughly. I am a tactile learner; therefore, I am hands-on. Emily walked me through the process of the telehealth protocols I inquired about. I have been utilizing the TherapyNotes software program for almost three years now. I feel very comfortable navigating through this electronic software the more I utilize it. I have been in the mental health field for approximately 20 years. This software program is, by far, the best system I have utilized since I entered the mental health field. A big shout out and huge thanks to all the support staff who are available to mental health practitioners 24 hours daily. We need you, and you are sincerely appreciated! Respectfully, Dr. Angela M. Jackson, PhD, LPC Licensed Professional Therapist Social Service Practitioner Renewed Mind Enrichment Therapy & CSN LLC
Jessica L.
China, the customer service representative who responded to my issue, was kind, courteous and validating of my request. They went above and beyond by following up with me a second time to make sure I received a solution to my issue. Thank you to China for the excellent customer service!
