Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Kimberly K.
I received a prompt and encouraging reply to a question regarding a possible improvement to make progress note documentation more efficient. I love that Therapy Notes customer service is easy to reach and get a response even when it’s not urgent!
Grant B.
Customer service is always very helpful. Whether by phone or email, they are able to provide me with the answers I need to provide services to my clients and with billing issues. I can't think of a service I've used that has provided more accessible or helpful service.
Timothy M. Fishback, M.
I am a psychiatrist in a private, solo Palm Springs, California practice. I have tried several EHRs before discovering TherapyNotes. I have had, by far, my best experiences with TherapyNotes. My workflow has improved significantly, as have my billing and collections. The e-prescribing module works well and allows an integrated check of California’s controlled substance utilization review and evaluation system. Telephone and email support are outstanding! Someone always responds quickly. The recent addition of built-in outcome measures, with the insertion of the trending scores into the progress note, has been very beneficial since many psychiatrists practice measurement-based medication management. I give TherapyNotes a five-star rating and recommend it to my colleagues.
JENNIFER P.
Therapy Notes truly has one of the most exceptional customer service center. The representatives are always personable, patient, knowledgable, and efficient. Email requests are responding to promptly with clear directions. They also actively respond to feedback related to services offer. Having Therapy Notes as my EHR provides makes the management side of private practice stress-free!
D.M.
I really enjoy using TherapyNotes. Once I got into the swing of using the EHR, I rarely have any problems. The company is regularly updating the product, and feature-updates are pretty common. I recently needed to contact customer support to solve an issue I inadvertently created. The wait time to speak with a customer service representative was very short, and my problem was resolved in only a few minutes. I have always been very satisfied with the responsiveness of the support staff, as well as the EHR overall. I highly recommend TherapyNotes to anyone in the market for a full-featured EHR solution.
Joylyn B.
Jeff was extremely helpful and timely in troubleshooting my issue of location a diagnosis. He went above and beyond to send me a link to a website with information regarding the updates made to the diagnostic codes!
Charlena P.
Easy and helpful. TherapyNotes is always super great to work with.
Frances-anne
TNotes support always responds quickly to requests I have submitted, and the tone of all the emails has been friendly and warm. Much appreciated in a rushed world!
