Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Mary Beth O.
I am amazed how seamless TherapyNotes works with all their application segments. I'm a user less than 6 months now and everytime I use a feature that I wasn't aware of previous, the results I experienced where so much better than doing archaic methods. Trust TherapyNotes to make billing experiences more positive!
Wendy
Prompt, accurate responses made this experience a five-star experience. Lauren was knowledgeable and professional and followed up with exactly what I needed.
Casey G.
Alway very helpful and quick to respond! Rocky B. did a great job explaining secondary claims billing and process!!
Dawn H.
This EHR company is so amazing, customer service is exceptional!!
David B.
Therapy Notes is very accessible with knowledgeable staff available 24/7 to assist with questions. Moreover, when I asked a specific question today, received a follow-up email reflecting thoughtfulness and effort to give me a most effective multi-step solution. In the past I have used other electronic health record (EHR) systems, which rarely if ever accepted provider phone call questions and often took a day or two to respond to important provider questions.
Chris
Customer support is top notch, easy to work with and great at solving any issues/questions I've had
Kerri-Ann
The staff at TherapyNotes are very professional, knowledgeable and receptive. I have found that suggestions given are oftentimes implemented, as shortfalls are those also experienced by other providers. TherapyNotes is user-friendly but we appreciate the assistance given by staff members.
Alexis B.
DO NOT USE THIS COMPANY. Therapy notes is absolutely terrible. They charge random charges and have stolen money that was earned by my practice. They are supposed to deposit transactions the next business day. However, 2 weeks ago, therapy notes held on to a day’s worth of transactions and never released the funds to me. I have called several times and no one resolves my issue. They give excuse after excuse. They hang up the phone. They say “we can’t do anything, it’s cardpointe.” At this time, I’m tired of the lies and poor customer service. I will be moving forward with taking legal action. They have had over 2 weeks to resolve my issue and have not. They are refusing to release funds that are owed to me and can’t explain why. This is a very big headache for me as I try to manage my practice. I no longer have confidence in this company as an EHR or payment processing system. Please, therapists, do yourself a favor. Stay away from these people. Simple practice is the top EHR for a reason. I never had these issues with them and will be returning to them as soon as I can. This company steals from their customers.
Reply from TherapyNotes, LLCOct 15, 2024
All of these complaints seem to be about the merchant services provider. We can't in any way hold money because we don't touch your money in any way. Saying we steal money is not only wrong, it is libel.
