TherapyNotes, LLCReviews of therapynotes.com

Customer service is always super helpful, friendly, kind, and easy to work with. Highly recommend and I always recommend to all my colleagues.

I just got wonderful help from Brandon. In the 5 years that I’ve been using TherapyNotes as an independent contractor in an agency, I’ve been incredibly impressed with their customer service. I’m always able to get through to an actual person, and in every instance, that person has been clearly intelligent, has known the program extremely well, and has been able to answer my questions, explain things very clearly and patiently, and help me with unique and challenging issues. They are also constantly adding new features to the program, making it a great value. When it came time to choose an EHR for my private practice, I read reviews mentioning struggles with customer service at “the other” EHR and chose TherapyNotes, hands down.

I cannot sign their praises enough. The software is simple, and their customer service is unmatched!!!

Everyone is always very helpful and kind. Any question or issue has been easily resolved.

Time after time, Therapy Notes’ customer service team comes through with responses that make my life easier. I appreciate them all so much!

Trent was so helpful to me as I'm learning how to navigate Therapy Notes. Even though the system itself is easy to learn, Trent went above and beyond to answer my questions with an extremely positive and patient demeanor. I already feel more confident when I'm entering payments, notes, and appointments.

Rocky was an Outstanding Representative to speak with. Very Helpful and had much Patience while assisting me!

In the past six months, being new to the medical industry, I have contacted Therapy Notes six times. EVERY SINGLE TIME the customer service agent walked me through whatever process I was inquiring about. They followed up with an email detailing our interaction, with the same instructions written out. NEVER did I have to get passed to a different agent to get help. ALWAYS I have gotten the help I have needed... Truly amazing in this day and age. I actually am wowed by the services that Therapy Notes offers. Whomever is doing their company training is STELLAR because in my half century of work experience, I have not received CONSISTENTLY perfect service. (And I very rarely use the word PERFECT! ;) Also, when there is an issue with the TherapyNotes program or technology, you are notified immediately as soon as you open the program. As well, Therapy Notes executives listen to their users, actually inviting suggestions, and then working to implement solutions quickly. On top of all that, they offer a Facebook group for users to chat with each other to gain ideas and expertise, with this group being monitored by TherapyNotes personnel, who do sometimes weigh-in on commentary for additional help. I cannot say enough about such an excellent program, resource, company!!! Kudos for all you do to help all of us in the mental health industry.