Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Scott H.
I'm still getting my practice started. I"ve been slow, but Therapy NOtes continues to offer free trial period. While I've slowly been learning the ropes, the customer service people have been outstanding. THey are so patient and never make me feel like I"ve asked a stupid question.
Deirdre
I just switched to TN five months ago. Customer service at TN is unmatched and my transition to them was easy. The cost is also awesome! Plus they are taking notes and making new improvements daily. Personally, I love it here!
David S.
Our Company is just forming and we all seem to have questions about a lot of them, The team is very quick to reply and work extremely hard to maintain compliance and a very safe space for our staff to learn and grow. We are very thankful that Therapy Notes is the platform we decided to utilize for our documentation needs.
Jason L.
Most recently, I needed some help getting a spreadsheet involving specific demographic information in order to deal with my end of this entire CHANGE ransomware attack. I think TherapyNotes took only about an hour, even with the deluge of requests they were getting, to help me out perfectly. Clear, concise, and efficient. I was thinking it would take them a day to get back to me, I was wrong and love it. They also have been doing a six-star job with how they've been handling the turmoil caused by the CHANGE ransomware attack. Up to date every day, lots of simultaneous efforts to make it easiest for us, waiving fees related to insurance, everything. I couldn't have asked for a better experience.
Penny H.
Laura was very nice and polite and is very knowledgeable about the features of billling
Rae
Support staff have all been knowledgeable and patient, responsive and respectful. Even when I "came in hot" with being panicked and resistant I was approached with patience and reassurance; I received top notch support and clearly communicated guidance.
Kes A.
Our therapynotes rep has been incredibly helpful as we transition into accepting credit cards through the platform. Thorough descriptions and quick response time!
Barb
The phone wait time was short (even shorter than what it prompted that it said it would be) and I was connected to a helpful support person who was able to help me navigate thru the issue that I was having, he was very respectful, courteous, friendly and patient. I also received a follow-up email that if I needed anything further or if there was anything else that he could assist me to let him know. I gave the representative an A+ review!
