TherapyNotes, LLCReviews of therapynotes.com

The customer service support is fast, concise and kind.

Customer Service is always quick to respond and answer questions. They're prompt with updates and always willing to listen to their customer's suggestions as well.

User interface is intuitive, and their staff is on hand 24/7 to help with any issues. They walk you through step by step to resolve whatever issues you have!

I was impressed with support providing me a solution and an alternative option if that solution doesn’t work. Very helpful!

TherapyNotes has not handled the situation with Change Healthcare in a way that makes business sustainable for providers. They have waited to change clearinghouses when other EHR’s have been able to do it all due to their ancient coding and inability to pivot as every other EHR in the country did in days or just a week or so following the attack. When voicing our opinion about how they continue to charge us our monthly fees while not providing the service we need and signed up for they refuse to take ownership of the issue and are trying to silence us from voicing our opinions on the matter. I have been blocked from their facebook group for bringing attention to the issue. They continue to make promises that they are working on the inability to file claims through their platform yet there is no solutions. Other software platforms are doing it and have been. This business is doing just fine taking our money while we individual providers continue to struggle. They cannot be trusted.

Therapy Notes is the BEST EHR for mental health records, billing, and everything else you may need. They are professional, respond to the unique needs of therapists, and have the most amazing customer service team. I honestly don't know how they remain so paitent, skilled, and helpful. They set the standard for EHR AND customer service and support.

Customer Support is always courteous and takes their time to answer all of my questions. They walk me through anything I need help with.

Quick and thorough response