Average
Based on 99 reviews
The Vets3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Vets is a new kind of veterinary experience that works better for everyone: the vets, the pets, and their devoted humans.With proprietary technology that helps prevent, diagnose, and treat medical conditions, we can deliver clinic-level pet care without the clinic. So you never have to sacrifice high-quality care for convenience.Our best-in-class veterinarians bring their expert care to you, offering at-home visits in a stress-free environment. Because when pets are more relaxed, it’s easier to give them the exceptional care they deserve.
The Vets (thevets.com) has 99 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
99 approved reviews, newest moderated first
T. L. S.
I honestly like the fact they came to my home and saw all 3 of my dogs in one day. It made it more comfortable for me and my pets. I wish I would have done this years ago! As for the price, I think it's about the same as I usually pay for their office pet visits, or maybe $20 cheaper and I did sign up for the yearly plan.
JB
I am a new customer and was looking forward to trying them out. I chose The Vets because both of my cats are anxious, one especially, and bringing them anywhere is tough. In advance I spent at least an hour or more scanning vet paperwork to their team and answering questionnaires, only to be asked twice for “additional information” I had already submitted. They texted daily reminding me over and over of my appointment. Finally the day comes and I wake up early to give my cats Gabapentin so they can be examined, an unpleasant ritual for everyone with fuss and vomiting. I cleaned my apartment and spent all day preparing / stressing for the visit in various ways. Then 30 minutes past the expected arrival time, I get a robo-text that they aren’t coming and a link to reschedule. Not even a phone call or personalized follow up. I will not be rescheduling or recommending their service.
Jennifer K.
What an AMAZING experience! My dog was in so much pain and her normal vet could not get her in for over a week and not to mention, with her limited mobility I couldn’t get her into the car without her screaming. This group of ladies who showed up at my house were TOP NOTCH INCREDIBLE! The time and attention they provided my baby was unlike anything I have ever experienced. 100% recommend and 100% will be using them again! Bravo The Vets
Stephen H.
So the vets are competent. But the front office is deeply incompetent. The customer service is deeply incompetent. I paid for a service and they haven't delivered. The company is a real mess, there are multiple numbers which no one answers, multiple emails which no one answers and you basically have to schedule an appointment to get someone to talk to you. Avoid this company if you like smooth transactions and good customer support. Engage them if you like being ghosted, frustrated and insulted.
Concordian
They won't stop spamming me via email or SMS. I had to set up special filters to get it out of my face. And they've started sending messages that imply an appointment has already been set up, seemingly trying to trick me into responding and confirming.
George J.
Excellent & professional! SO MUCH LESS STRESSFUL for my pet. The Vets will be my "go to" veterinarian for help for my pets going forward!
Faranak C.
First time using. Excellent experience! Convenient! My cat is feeling much better. Addressed all of our concerns and needs. Recommend if your pet is in pain and you need relief for them immediately!
GG
I've scheduled two separate visits, one in the morning in mid-July and another one late afternoon in late August. They cancelled both at the very last minute after I had booked a babysitter to help look after my infant during the visit ... and I've never seen anybody so this is how they treated me as a new customer, who's business they're ostensibly trying to win
