Reply from Thrive ThemesJul 10, 2024
Hi Johannes,
Thanks so much for taking the time to review Thrive Themes!
We're thrilled you've had a positive experience with our plugins and themes – your success is our top priority!
About support wait times: Our support team operates 24/5, but occasionally, you might encounter a slightly longer wait. We prioritize answering new tickets while also ensuring older ones are resolved as quickly as possible.
To get the fastest assistance, feel free to open a new ticket referencing your previous ticket number (#ID). That way, we can easily pull up your history and help you right away.
Regarding pricing: We haven't changed our pricing in over a year, and it's always clearly displayed on our website. The initial Thrive Suite purchases enjoyed a 50% discount, while recurring subscriptions are at the full price (all explained in detail on our pricing page here: https://thrivethemes.com/pricing/).
Just recently, we launched a new pricing page with a fresh look, so there might be some slight visual differences compared to what you saw before. No worries though, the information is all there.
We've noticed that many Thrive Suite users primarily leverage specific functionalities.
To better cater to these needs, we recently introduced three new bundles:
• Thrive Build: Perfect for building stunning websites.
• Thrive Convert: Focuses on customer conversion strategies.
• Thrive Sell: Designed to boost sales and revenue.
Each bundle comes in Basic, Plus, and Pro options, offering additional plugins and features depending on your needs.
While we understand you might be frustrated with the current setup, we highly recommend checking out the new pricing structure.
Maybe one of the new bundles aligns better with your specific needs! We can then work together to find the perfect plan for you, ensuring complete satisfaction.
Best regards