customer
Application delays
Once the searches were done, and the marks were handed to the application preparer there were delays. Trademark Express asks for communication only in email. More than once emails were "lost" and not worked in a timely fashion: 10 days or more. Seem to need a better system to 1) get emails forwarded to the appropriate party and/or 2) ensure emails are responded to timely. Or need more resources to work applications.
Reply from TradeMark Express & Urgent TrademarkMar 3, 2019
Hi Stephanie, I am finally catching up to our TrustPilot review comments! Yes, I agree. I see there was an undue delay in the filing of your initial order. It appears there was a missed instruction to our application filers, from our application staff when your application was settled with Carol on April 17th. I apologize for this delay. Since, that time period we have hired new staff to assist in our application department and they are more up to date nowadays, lessening the chance of this happening. But, I have to admit, that this is a very easy thing to happen, which amounts to a mere cut and paste error when moving a filing along the pathway. I have made the same mistake myself. Ideas? I will address this issue with our application manager, Carol Neil - as I want to be constructive about anything new we might be able do to lessen this from happening to our other clients. Being in business 27 years is no excuse not to improve procedures. BTW - Your mark did reach an expected registration in a record 5 months, 3 weeks. That's amazing. We appreciate your subsequent orders with us. Thank you for your continued business! Chris 650-948-0530