Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Robbins Research International
At Robbins Research International, Inc, we're passionate about empowering individuals to create extraordinary lives by tapping into their true potential. For over four decades, RRI has been at the forefront of empowering individuals to transform their lives through innovative and immersive events, comprehensive coaching programs, and best-selling products. Our mission is to inspire and ignite the fire within, guiding people to embrace change, expand their horizons, and unlock the limitless possibilities that lie within each and every one of us. Together, we're creating a world where personal growth thrives, and the power of human potential is unleashed to create a life of true fulfillment and lasting success.
Robbins Research International (tonyrobbins.com) has 458 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
When was this event? I ddi not attend or even know that it was happening. I signed up for Business Mastery 2, but communication about what I am entitled to has been non-existent. I have received text messages for (what resulted in being) re-hashed sales presentations. I would have loved to attend. Disappointed.
Reply from Robbins Research InternationalSep 6, 2024
Arnice,
Thank you for sharing your feedback. I’m truly sorry to hear about the communication issues and your disappointment with the event updates. I understand how frustrating it can be to feel out of the loop and to miss out on something you were looking forward to.
We’re excited that you’ll be joining us for Business Mastery in September 2024! Rest assured, we are committed to improving our communication and ensuring you have all the information you need for a fantastic experience.
We look forward to making your upcoming event truly valuable and engaging. If there’s anything specific you’d like us to address or if you have any questions before the event, please don’t hesitate to reach out.
Thank you for your patience and understanding. Please let us know if we may further serve you in any way!
In Gratitude,
Kaylie Boyce
Client Services & Operations Manager
JO
Jo
Financial Difficulty due to double payments being taken and shocking customer service
I was a huge Tony Robbins fan and have spent a lot of money attending experiences online and in person. Last year the company messed up on a major scale taking double payments from my account for Mastery that I committed to at UPW last year. It left me in significant personal financial difficulty. I have sent several emails to Tony Robbins Organisation. The issue was never fully resolved and I have received no apology. My last email requested the contact details for the Head of Customer Service. This was ignored. From being a huge fan, to a very upset and angry customer. My experience goes against everything this organisation stands for. The truth is, once they have your money, they just don't care!
Reply from Robbins Research InternationalSep 6, 2024
Jo,
Thank you for sharing your experience, and I’m deeply sorry to hear about the difficulties you’ve faced with double payments and the lack of resolution. It’s unacceptable that this issue has caused you significant financial stress and that our customer service did not meet your expectations.
Please accept our sincere apologies for the oversight and the impact it has had on you. This is not reflective of the high standards we aim to uphold. We take these matters very seriously and are committed to making things right.
I have requested more information so I can contact you directly to look deeper into your resolution Your satisfaction and trust are very important to us, and we are dedicated to regaining your confidence.
Thank you for your patience and for bringing this to our attention. If you need immediate assistance, please reply to this message or contact us directly.
In Gratitude,
Kaylie Boyce
Client Services & Operations Manager
MI
Mirjana
It was terrible
It was terrible. They overpromised, misled and gave superficial and introductory 101 information that if I done research on my own I could have gotten that information. It was a huge disappointment. I paid almost $10,000 and walked away with nothing that I could have applied for my coaching business to help me launch it successfully. I am now $10,000 in credit debt and have totally lost trust in Tony. All of their classes were geared to selling you more coaching services. They were designed in the way that if you really wanted access to knowledge that they have you would need to sign up for 1 year $45,000 coaching program that goes further and deeper then introductory classes. Basically Tony's Robin's classes for this Business Mastery Course were geared to promote other people's coaching services and you will not benefit from it, except lot of hype and good inspirational speeches. At this point I am looking to seek to get refund for the scam that I was pulled in because for me they did not delivered what they offered. I would recommend don't waste your money if you don't have $10,000 to risk and waste.
Reply from Robbins Research InternationalSep 6, 2024
Mirjana,
We are truly sorry to hear about your experience with Business Mastery. Our team is dedicated to providing exceptional value and helping each attendee achieve their goals, and it's disheartening to know that we didn't meet your expectations this time.
We understand that you made a significant investment with the hope of gaining actionable knowledge for your coaching business, and we deeply regret that you left feeling disappointed and misled. Your feedback regarding the content and perceived promotional focus is extremely important to us, and we are committed to improving in these areas.
Our goal is always to deliver the highest level of education and empowerment, and we genuinely apologize if this wasn't reflected in your experience. To make things right, we will reach out to you personally to discuss your concerns and find a resolution that honors your trust in us.
Please keep an eye on your email for a direct message from our team. We truly value your feedback and appreciate your patience as we work to ensure your concerns are addressed.
Thank you for giving us the opportunity to learn and grow from your experience.
In Gratitude,
Kaylie Boyce
Client Services & Operations Manager
WW
Will W.
I've been a consumer of Tony Robbins'…
I've been a consumer of Tony Robbins' content for years and have gone through multiple rounds with their coaches. Initially, my experiences were positive, and I felt the coaching was beneficial. However, my most recent experience left much to be desired.
I had two different coaches quit the organization during my latest round of sessions. This left me with just a few remaining sessions. Rather than being offered a credit for those two sessions, the organization insisted I establish a new relationship with a third coach for only two sessions. This approach felt impractical and dismissive of my needs as a long-term client.
Unfortunately, this experience revealed some significant issues within Tony Robbins' coaching program. It seems they're struggling to retain strong coaches, which impacts the quality and consistency of the service. Additionally, their refusal to credit me for the lost sessions felt like they were prioritizing profit over client satisfaction.
Overall, my trust in the Tony Robbins coaching program has been seriously undermined. They failed to uphold the value and continuity of service I once appreciated, leaving me feeling shortchanged and disappointed.
Reply from Robbins Research InternationalMay 29, 2024
Will,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your recent experience with our coaching program and appreciate your candidness.
We apologize for the inconvenience and frustration caused by the transitions between coaches during your latest round of sessions. Your long-term commitment to Tony Robbins' content and coaching is incredibly important to us, and we regret that this situation has negatively impacted your trust in our program.
To better understand the specifics of your case and to address your concerns appropriately, we have reached out to you directly to gather more information. Our goal is to find a resolution that acknowledges your loyalty and ensures your satisfaction, whether that involves crediting the missed sessions or finding another suitable solution.
We are committed to improving our coaching program and ensuring that all clients receive the highest level of service and continuity. Your feedback is invaluable in helping us identify areas for improvement and we will use it to make necessary adjustments.
Thank you for your patience and understanding. We look forward to resolving this issue and restoring your trust in our coaching services.
In Gratitude,
Kaylie Boyce
Client Services & Operations Manager
RO
Rose
We are in May and nothing was ever done…
We are in May and nothing was ever done to get my refund. I had so much faith in this organization, I was incorrectly charged too much for the "Unleash Your Power" workshop. I've attempted to secure a refund and have explained that the smaller print on my phone may have contributed to the misunderstanding, but I'm still unclear on the reason for the overcharge. It's been ongoing since late January, and now, as we approach the end of March, the issue remains unresolved.
Date of experience: January 26, 2024
Reply from Robbins Research InternationalMay 29, 2024
Rose,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding your refund for the "Unleash Your Power" workshop.
We are committed to resolving this issue promptly. To that end, we have reached out to you directly to gather more information and ensure we understand all the details of your situation. Our goal is to clarify the reason for the overcharge and to process your refund as quickly as possible.
We appreciate your patience and understanding as we work to rectify this matter. Your trust in our organization is very important to us, and we are dedicated to making things right.
We look forward to hearing from you!
In Gratitude,
Kaylie Boyce
Client Services & Operations Manager
AP
Alfon P.
Disappointing Experience at "Unleash the Power Within" Event
I recently attended Tony Robbins' "Unleash the Power Within" event, and unfortunately, my experience fell short of expectations. Despite paying a considerable amount, I encountered several issues that greatly impacted my participation.
Firstly, the lack of support from staff regarding event timings and logistics was frustrating. I faced challenges with the delivery of materials, as well as difficulties accessing crucial information about the event schedule.
Moreover, a significant portion of the event seemed to consist of recycled content from previous years, which was disappointing considering the hefty price tag attached to attendance. As someone who speaks English, I paid a substantial fee, and I couldn't help but feel for those who would have paid even more through local agencies if English wasn't their primary language.
Additionally, the emphasis on testimonials and group sharing sessions was excessive for my liking. Much of the information presented felt repetitive, and as someone already familiar with personal development concepts, I didn't find much value in certain segments of the event.
Despite these shortcomings, there were some positives, such as learning about the power of auto-suggestions. However, these moments were overshadowed by the overall lackluster experience.
In conclusion, while "Unleash the Power Within" may resonate with some individuals, particularly those seeking motivation through energetic presentations and mass gatherings, it ultimately failed to meet my expectations. For those considering attending, I recommend carefully evaluating whether the content aligns with your needs and preferences before making a substantial investment.
Reply from Robbins Research InternationalMay 29, 2024
Alfon,
Thank you for taking the time to share your feedback about your experience at our "Unleash the Power Within" event. We genuinely value all attendee insights, as they are instrumental in helping us improve our events and ensure they deliver the highest possible value to all participants.
We're sorry to hear that your experience did not meet your expectations. We strive to provide clear and accessible information regarding event timings and logistics, and we apologize if you found this lacking. Your feedback regarding the delivery of materials and accessibility of crucial information is noted, and we will work diligently to address these areas.
Regarding the content, we aim to balance timeless principles with fresh insights to cater to both new and returning attendees. We regret that you found some of the material repetitive. We appreciate your understanding of the logistical challenges involved in delivering a global event in multiple languages, and we are continuously working to improve this aspect for all attendees.
We understand that the format of the event, including testimonials and group sharing sessions, may not resonate with everyone. These elements are designed to foster community and shared learning, but we appreciate that this approach may not suit all preferences, especially for those already well-versed in personal development concepts.
We’re pleased to hear that you found some value in learning about the power of auto-suggestions. Your constructive feedback is invaluable, and we will use it to refine and enhance future events.
We hope you might consider giving us another chance in the future. Our goal is to create a transformative experience for everyone, and we are committed to continuously improving based on feedback like yours.
Thank you again for your honest review. Please let us know if we may be of further assistance!
In Gratitude,
Kaylie Boyce
Client Services & Operations Manager
AD
Anindita D.
Please stay away from it
Please please do not fall into this trap.
In the initial call, their sale’s person will show you where you would like to see yourself and he will guarantee you with some hidden lies that this coaching will make your dream comes true.
I took this coaching when I was going through a tuff decision making in my career.
For the first few sessions the coach gave some docs to go through on behavioural studies, you can better buy a book with behavioural studies.
Then in each session she will be asking what we are going to discuss today, and as usual it use to end up with no solution.
The coaches even dont follow up with how you are doing with your goals, well after letting her know that I need more push and motivation, she was just sending some WhatsApp messages.
After few sessions I lost interest, I thought something is wrong with the coach, I have changed my coach, I noticed its still the same, they wont provide any genuine guidance or direction. No motivational-talk even. I have wasted my time. I took the refund.
I think I was doing better alone. What is helping me is reading books of the wise authors.
NQ
Nikko Q.
I bought their coaching program-- $5795…
I bought their coaching program-- $5795 for 12 months and was very disappointed. I went thru 3 coaches before I finally cancelled. First coach left the company after 3 sessions in--- it took another 2-3 weeks to get my replacement coach. She was not a good fit for me, so I tried to get my money back, but the salesperson insisted that I try another coach. For the incovenience, they comped me 4-5 free coaching sessions, which was a good gesture. However, it had been almost 3 months by this point since I bought the coaching, and it I had only completed a handful. So all of the motivation and momentum I had at the beginning of purchasing was beginning to dwindile, and I didn't see many results.
Another note- I am a coach and have been coached several times before this. I don't believe these were credentialed or professionally trained coaches. At least not from what I've experienced in the past. I've gotten way more value from other coaching in the past. It doesn't seem like these coaches are the best most skilled and certainly not for $5795.
Anyway, I got to my last coach, who was supposed to be a master business coach, but most of the time he was just telling be about his business and what his plans were, and telling me what to do- also not what caoching is.
I eventually requested my refund-- there is a a mandatory $1000 penalty fee. I also lost all of my bonus coaching sessions, which were not redeemable for refund, which came as a surprise at the very bitter end.
All that to say- I love Tony Robbins and his content, but his coaching program felt very scammy and didn't deliver on the results.